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CX Team Member - Brent Cross

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • London

AI generated summary

  • You must have 0-3 years of retail experience, be confident engaging customers, motivated to achieve results, able to work independently, and have flexible availability.
  • You will provide exceptional customer service by sharing product knowledge, meeting sales goals, connecting with customers, and maintaining a positive work environment at Foot Locker in the Brent Cross location.


  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays


  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment


What qualities make a successful CX Team Member?

A successful CX Team Member is someone who is passionate about athletic sneakers and apparel, enjoys engaging with customers, has excellent communication skills, is able to work as part of a team, and is focused on providing a great in-store experience for every customer.

How important is it to have knowledge about the latest styles in athletic sneakers and apparel?

It is very important to have knowledge about the latest styles in athletic sneakers and apparel as a CX Team Member, as customers often look to you for advice and recommendations on products. Staying current on trends will help you provide better assistance to customers.

How are personal and productivity goals measured for CX Team Members?

Personal and productivity goals for CX Team Members are typically measured based on sales performance, customer satisfaction metrics, and engagement with customers. Meeting or exceeding these goals is a key indicator of success in this role.

What is the importance of resolving issues with a smile as a CX Team Member?

Resolving issues with a smile is important as it helps to maintain a positive atmosphere in the store and leaves customers feeling satisfied with their experience. It also shows that you are attentive to their needs and are committed to providing excellent customer service.

How can CX Team Members improve their individual skills on the sales floor?

CX Team Members can improve their individual skills on the sales floor by consistently engaging with customers, seeking feedback from supervisors, staying informed about product updates, and participating in training opportunities. Continuous learning and development are key to success in this role.

The Heart of Sneakers

Retail & Consumer Goods

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.