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CX Team Member - Dublin

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Dublin

AI generated summary

  • You need 0-3 years retail experience and be comfortable engaging customers. Motivated by customer interactions and achieving results, you work independently and have flexible availability.
  • You will provide excellent customer service, meet sales goals, stay knowledgeable on products, and contribute to a positive work environment in a retail setting.


  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays


  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment


What qualities are you looking for in a CX Team Member for this role?

We are looking for individuals who are passionate about athletic sneakers and apparel, enjoy talking to customers, can adapt to different types of customers, work well in a team, and can provide great customer service.

How will success be measured in this role?

Success in this role will be measured through personal and productivity goals, as well as the ability to provide a great in-store experience to every customer.

What are the main responsibilities of a CX Team Member in this role?

Main responsibilities include engaging in friendly conversations with customers, staying up-to-date on the latest styles, resolving customer issues with a smile, working as part of a team, and improving individual sales skills.

Is previous retail experience required for this role?

While previous retail experience is beneficial, it is not required for this role. We are looking for individuals who are passionate about athletic footwear and apparel, enjoy talking to customers, and can provide great customer service.

What type of training will be provided for CX Team Members in this role?

Training will be provided on product knowledge, customer service skills, sales techniques, and how to provide a great in-store experience. Ongoing training and support will also be available to help you succeed in this role.

The Heart of Sneakers

Retail & Consumer Goods

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.