FAQs
What qualities are you looking for in a CX Team Member for this role?
We are looking for individuals who are passionate about athletic sneakers and apparel, enjoy talking to customers, can adapt to different types of customers, work well in a team, and can provide great customer service.
How will success be measured in this role?
Success in this role will be measured through personal and productivity goals, as well as the ability to provide a great in-store experience to every customer.
What are the main responsibilities of a CX Team Member in this role?
Main responsibilities include engaging in friendly conversations with customers, staying up-to-date on the latest styles, resolving customer issues with a smile, working as part of a team, and improving individual sales skills.
Is previous retail experience required for this role?
While previous retail experience is beneficial, it is not required for this role. We are looking for individuals who are passionate about athletic footwear and apparel, enjoy talking to customers, and can provide great customer service.
What type of training will be provided for CX Team Members in this role?
Training will be provided on product knowledge, customer service skills, sales techniques, and how to provide a great in-store experience. Ongoing training and support will also be available to help you succeed in this role.