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CX Team Member - Edinburgh

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Edinburgh

AI generated summary

  • You need 0-3 years of retail experience, be confident engaging customers, motivated by interactions and products, self-driven, and have flexible availability for this role in Edinburgh.
  • You will ensure customer satisfaction, deliver sales, maintain goals, connect with customers, share product expertise, contribute to a positive work environment, and stay updated on trends.


  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays


  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment


What type of qualities are you looking for in a CX Team Member in Edinburgh?

We are looking for individuals who are passionate about athletic sneakers and apparel, enjoy initiating friendly conversations with customers, and have the ability to adapt to different customer needs. Team players who can work towards personal and productivity goals while providing a great in-store experience to every customer are ideal for this role.

What will be the main responsibilities of a CX Team Member in Edinburgh?

The main responsibilities include engaging with customers in a natural and friendly manner, discussing and promoting athletic sneakers and apparel, resolving customer issues with a positive attitude, working as part of a team to improve sales performance, and providing a great in-store experience to every customer.

How will success be measured in this role as a CX Team Member in Edinburgh?

Success in this role will be measured through personal and productivity goals, as well as the ability to provide a great in-store experience to every customer. Sales performance and customer satisfaction are key indicators of success for a CX Team Member in Edinburgh.

The Heart of Sneakers

Retail & Consumer Goods

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.