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CX Team Member - Limerick

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Foot Locker

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Limerick

AI generated summary

  • You must have 0-3 years retail experience, confident and engaging with customers, motivated to achieve great results, able to work independently, and flexible availability for nights, weekends, and holidays.
  • You will ensure customer satisfaction by providing knowledgeable sales service, meeting goals, connecting with customers, and staying current on products and trends in a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What qualities are important for a successful CX Team Member in this role?

A successful CX Team Member should have a passion for athletic sneakers and apparel, be able to engage in friendly conversations with customers, work well in a team, and be able to resolve customer issues with a positive attitude.

How will my success be measured in this role?

Success in this role will be measured through personal and productivity goals, as well as your ability to provide a great in-store experience to every customer.

What is the importance of providing a great in-store experience to customers?

Providing a great in-store experience is essential for building customer loyalty, increasing sales, and creating a positive brand image.

How can I improve my individual skills on the sales floor?

You can improve your individual skills on the sales floor by staying up to date on the latest styles, actively engaging with customers, and seeking feedback from your team members.

What should I do if I encounter a difficult customer?

If you encounter a difficult customer, it is important to remain calm, listen to their concerns, and try to find a solution that meets their needs. If you need assistance, don't hesitate to reach out to a team member or manager for support.

Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.