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CX Team Member - London

  • Job
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need 0-3 years of retail experience, energy for engaging customers, drive to achieve results independently, and flexibility to work nights, weekends, and holidays.
  • You will ensure high customer satisfaction by providing excellent sales service, meeting goals, connecting with customers, staying knowledgeable on products, and contributing to a positive work environment.


  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays


  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment


What is the main responsibility of a CX Team Member in London?

The main responsibility of a CX Team Member in London is to provide a great in-store experience to every Customer, by starting friendly conversations, adapting to different types of Customers, and resolving issues with a smile.

How is success measured for a CX Team Member in London?

Success for a CX Team Member in London is measured through personal and productivity goals, as well as their ability to provide a great in-store experience to every Customer.

What skills are important for a CX Team Member in London to have?

It is important for a CX Team Member in London to have strong communication skills, the ability to adapt to different types of Customers, and the willingness to work as part of a team. They should also have a passion for athletic sneakers and apparel.

What is the work environment like for a CX Team Member in London?

The work environment for a CX Team Member in London is fast-paced and dynamic, with a focus on providing exceptional customer service and meeting personal and productivity goals. Teamwork and enthusiasm for athletic sneakers and apparel are key components of the work environment.

What are some key challenges that a CX Team Member in London may face?

Some key challenges that a CX Team Member in London may face include dealing with difficult customers, meeting sales targets, and staying up-to-date on the latest styles and trends in athletic sneakers and apparel. It is important for a CX Team Member to be able to adapt quickly and problem-solve effectively in these situations.

The Heart of Sneakers

Retail & Consumer Goods

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.