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CX Team Member - Manchester

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Foot Locker

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You are a confident, motivated individual with 0-3 years of retail experience, able to engage customers and deliver an elevated experience. You initiate tasks and have flexible availability for nights, weekends, and holidays.
  • You will ensure customer satisfaction by providing excellent sales service, meeting goals, connecting with customers, sharing product expertise, and contributing to a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What kind of skills are needed for this role as a CX Team Member in Manchester?

To be successful in this role, you should have excellent communication skills, a passion for athletic sneakers and apparel, the ability to adapt to different types of Customers, and a friendly demeanor when resolving issues. Teamwork and strong sales skills are also important for this position.

How will my success be measured in this role?

Your success in this role will be measured through personal and productivity goals, as well as your ability to provide a great in-store experience to every Customer.

What is the work environment like for a CX Team Member in Manchester?

As a CX Team Member in Manchester, you will be working in a fast-paced retail environment where you will interact with a diverse range of Customers. You will work closely with a team to improve your individual skills on the sales floor.

How important is customer service in this role?

Customer service is critical in this role as a CX Team Member. You should always strive to provide a great in-store experience to every Customer by engaging in natural, friendly conversations, and resolving issues with a smile.

What are some ways to excel in this role as a CX Team Member in Manchester?

To excel in this role, you should stay up-to-date on the latest styles in athletic sneakers and apparel, work well as part of a team, and consistently meet personal and productivity goals. Additionally, providing excellent customer service and being adaptable to different types of Customers will help you succeed in this position.

Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.