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CX Team Member - Nottingham

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Nottingham

AI generated summary

  • You must have up to 3 years of retail experience, be confident engaging customers, motivated by interacting with customers and products, able to work unsupervised, and have flexible availability.
  • You will ensure high customer satisfaction through product knowledge, teamwork, and excellent service. Meet sales goals, assess customer needs, stay informed on trends, and contribute to a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What are the main responsibilities of a CX Team Member in Nottingham?

The main responsibilities of a CX Team Member in Nottingham include engaging with customers, discussing and selling athletic sneakers and apparel, resolving customer issues, working as part of a team, and meeting personal and productivity goals.

How important is customer service skills for this position?

Customer service skills are very important for this position, as CX Team Members are responsible for providing a great in-store experience to every customer they interact with.

What are some key qualities that a successful CX Team Member should possess?

Some key qualities that a successful CX Team Member should possess include enthusiasm for athletic sneakers and apparel, strong communication skills, good problem-solving abilities, and the ability to work effectively as part of a team.

How will success be measured in this role?

Success in this role will be measured through personal and productivity goals, as well as the ability to provide excellent customer service and create a positive in-store experience for customers.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.