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CX Team Member - Reading

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Foot Locker

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Reading

AI generated summary

  • You: Need 0-3 years retail experience, engaging personality, self-motivation, task initiation, and flexible availability for this CX Team Member role.
  • You will ensure customer satisfaction, drive sales, meet goals, connect with customers, stay informed on products/trends, and contribute to a positive work environment.

Requirements

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What qualities make a successful CX Team Member in this role?

A successful CX Team Member in this role is someone who is enthusiastic about athletic sneakers and apparel, enjoys engaging with customers in a friendly manner, can adapt to different types of customers, and is able to resolve issues with a positive attitude.

How will my success be measured in this role?

Your success in this role will be measured through achieving personal and productivity goals, as well as your ability to provide a great in-store experience to every customer.

Is teamwork important in this role?

Yes, teamwork is important in this role as you will work as part of a team to improve individual skills on the sales floor and provide a great customer experience.

What kind of conversations should I be prepared to have with customers?

You should be prepared to have natural, friendly conversations with customers about athletic sneakers and apparel, and be ready to share your enthusiasm for the latest styles.

How should I handle customer issues or complaints?

You should handle customer issues or complaints with a smile, and strive to resolve them in a positive manner to ensure a great in-store experience for every customer.

Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.