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CX Team Member - Shepherds Bush

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • London

AI generated summary

  • You need 0-3 years of retail experience, comfortable engaging customers, motivated to achieve results, able to work independently, and have flexible availability.
  • You will provide excellent sales and customer service, meet productivity goals, connect with customers to assess their needs, stay knowledgeable on products and trends, and maintain a positive work environment.


  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays


  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment


What are the main responsibilities of a CX Team Member at Shepherds Bush?

The main responsibilities include engaging with customers, sharing product knowledge, resolving customer issues, working as part of a team, and meeting personal and productivity goals.

What qualities are essential to be successful in this role?

Some essential qualities include a passion for athletic sneakers and apparel, strong communication skills, the ability to adapt to different types of customers, and a positive attitude.

How will my success in this role be measured?

Your success will be measured through personal and productivity goals, as well as your ability to provide a great in-store experience to every customer.

What are some key skills that I can improve on while working as a CX Team Member?

Some key skills that you can improve on include sales techniques, customer service skills, product knowledge, and teamwork.

What is the work environment like at Shepherds Bush?

The work environment is fast-paced, energetic, and customer-focused. You will be working closely with a team of like-minded individuals who are passionate about sports and fashion.

The Heart of Sneakers

Retail & Consumer Goods

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.