FAQs
What is the main responsibility of the Cyber Service Manager?
The main responsibility of the Cyber Service Manager is to supervise the cyber services provided to entities, manage service level agreements (SLAs), ensure services meet client needs, guarantee a high level of response time, and anticipate service associate needs.
What are the key qualifications required for this role?
Key qualifications include at least 2-3 years in similar responsibilities, knowledge and understanding of cybersecurity fundamentals, management experience, and interpersonal skills with a business-oriented vision.
What is the preferred educational background for candidates?
The preferred educational background is a degree in computer science, engineering, or a similar technical field.
What languages are required for this position?
A high level of proficiency in oral and written English is required, and knowledge of other languages such as Polish or Portuguese is highly rated.
What skills are essential for the Cyber Service Manager role?
Essential skills include a global vision of cybersecurity and IT risk management, strong negotiating and conflict resolution skills, stakeholder management, the ability to synthesize data, and excellent written and verbal communication skills.
What is expected in terms of customer interaction for this role?
The Cyber Service Manager is expected to ensure excellent customer service, maintain strong relationships with all Groups’ Entities, and develop improvement plans for customer service interactions.
Will the Cyber Service Manager be involved in reporting?
Yes, the Cyber Service Manager will be responsible for providing periodic reports on relevant cyber topics to executive committees.
Is experience in teamwork necessary for this position?
Yes, effective management of the team and deliverables is an important part of the role, requiring strong teamwork and collaboration skills.
What tools or software proficiency is required for this job?
A medium to advanced level of proficiency in MS Office (Excel, Word, PowerPoint; O365) is required.
How does this role contribute to the organization's strategic goals?
The Cyber Service Manager collaborates closely with other areas to ensure alignment and contribute to meeting the strategic goals of the organization.