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Cybersecurity-CD&E-CyberArk Support - Associate 2-Bangalore

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PwC

17d ago

  • Job
    Full-time
    Mid Level
  • Data
    IT & Cybersecurity
  • Quick Apply

AI generated summary

  • You need 3+ years of CyberArk experience, knowledge of CPM, PSM, PVWA, patching, DR setups, connector customization, and familiarity with servers and databases. Shift work is required.
  • You will troubleshoot CyberArk issues, support PIM operations, lead incident calls, document solutions, provide 24x7 support, audit accounts, and ensure timely resolution of incidents within SLAs.

Requirements

  • 3+ years’ Hands-on experience in CyberArk components CPM, PSM, and PVWA.
  • Good to have CDE /CyberArk Sentry (Certification)
  • Experience in working with CyberArk solutions with different tools like SIEM, 2FA
  • Hands on experience in applying patches and fixes
  • Hands-on experience in conducting CyberArk DR Drill & setup
  • Well versed in resolving CyberArk issues related to unavailability, replication.
  • Hands-on experience in supporting platforms with CyberArk, such as Windows servers, UNIX servers, Databases
  • Hands-on experience in CPM policies management or redistribution.
  • Understanding typical Enterprise Change Management processes
  • Knowledge on CPM and PSM connector customization
  • Uphold the firm's code of ethics and business conduct.
  • Open to work in rotational shift from 6PM to 3 AM IST/ 9PM to 6AM IST
  • Bachelor's Degree Preferred.

Responsibilities

  • Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.
  • Perform PIM (CyberArk) support operations on day-to-day basis
  • Lead the incident call with diverse stakeholders
  • Apply and test fixes in Non-Prod, and Production environment
  • Document problem solutions in knowledge base.
  • Meticulously document case progress and technical details throughout the support case lifecycle.
  • Provide 24x7 on-call support via rotational schedule.
  • Participate in recurring support review meetings, present challenges and mitigation plan to Product owners
  • Ensuring Incident is resolved within defined SLA’s,
  • Provide input to assist with continual improvement
  • Responsible to plan all new activities and deliver the same as per timelines
  • Auditing Accounts and work on various reports, users’ server login issues and user permission issues as per requirements

FAQs

What is the main focus of the Cybersecurity-CD&E-CyberArk Support position?

The main focus is to troubleshoot and resolve complex technical problems related to CyberArk and to perform daily PIM (CyberArk) support operations.

What type of work schedule is expected for this role?

The position requires participation in a rotational shift, with hours from 6 PM to 3 AM IST or 9 PM to 6 AM IST.

What qualifications are preferred for applicants to this position?

A Bachelor’s Degree is preferred for applicants.

Is experience in CyberArk required for this role?

Yes, at least 3+ years of hands-on experience with CyberArk components such as CPM, PSM, and PVWA is required.

Are there any specific certifications that would be beneficial for this role?

It is good to have CDE/CyberArk Sentry certification, although it is not explicitly required.

What type of skills are expected from candidates?

Candidates should have hands-on experience in CyberArk support, including applying patches, conducting DR drills, and managing policies, as well as problem-solving skills and the ability to communicate effectively.

Are there opportunities for professional development in this role?

Yes, the role provides opportunities for training and development to extend and develop skills in cybersecurity and access management.

Will I be required to provide on-call support?

Yes, the role includes providing 24x7 on-call support on a rotational basis.

What are the primary responsibilities of this position?

Key responsibilities include troubleshooting CyberArk issues, leading incident calls, documenting solutions, and ensuring incidents are resolved within defined SLAs.

Are there any travel requirements for this role?

No, there are no travel requirements for this position.

Accounting
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

PricewaterhouseCoopers (PwC) is one of the Big 4 accounting firms and a leading professional services organisation. PwC offers a broad range of services, including audit and assurance, tax consulting, advisory, and legal services. They work with clients across various industries, from multinational corporations to startups, providing insights, expertise, and solutions to help them address complex challenges and achieve their goals. PwC's ultimate mission is to build trust in society and solve important problems. They strive to enhance transparency, integrity, and accountability in financial reporting, while also supporting sustainable business practices and societal advancement. PwC's purpose is to contribute to creating trust and value for their clients, people, and wider stakeholders, driving confidence and fostering innovation in a rapidly changing world.

Culture & Values

  • Act with integrity

    Speak up for what is right, especially when it feels difficult. Expect and deliver the highest quality outcomes. Make decisions and act as if our personal reputations were at stake.

  • Make a difference

    Stay informed and ask questions about the future of the world we live in. Create impact with our colleagues, our clients and society through our actions. Respond with agility to the ever changing environment in which we operate.

  • Care

    Make the effort to understand every individual and what matters to them. Recognise the value that each person contributes. Support others to grow and work in the ways that bring out their best.

  • Work together

    Collaborate and share relationships, ideas and knowledge beyond boundaries. Seek and integrate a diverse range of perspectives, people and ideas. Give and ask for feedback to improve ourselves and others.

  • Reimagine the possible

    Dare to challenge the status quo and try new things. Innovate, test and learn from failure. Have an open mind to the possibilities in every idea.