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Data Center Customer Operations Technician (m/w/d)

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Equinix

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Engineering
    IT & Cybersecurity
  • Frankfurt

AI generated summary

  • You should be proficient in German and English, have IT or Telecommunications training, relevant work experience, strong customer service skills, and excellent computer skills.
  • You will respond to work orders, rack customer equipment, assist installations, maintain documentation, perform testing, support operations, and ensure customer satisfaction with exceptional service.

Requirements

  • Language Skills: Proficiency in German and English.
  • Educational Background: Completed training in IT or Telecommunications Engineering.
  • Experience: Work experience in the IT field, hands-on experience with Hardware maintenance and installation, ticketing systems
  • Customer Service: High customer and service orientation.
  • Technical Skills: Very good computer skills.

Responsibilities

  • Promptly review and respond to work order requests.
  • Collaborate on higher-level orders as needed.
  • Maintain comprehensive documentation in the ticketing system.
  • Rack and stack semi-routine customer equipment.
  • Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.
  • Assist with standard cross-connect work orders, including installation, terminations, and modifications.
  • Support basic testing and installations.
  • Assist with Layer 1 cross-connect certification testing.
  • Perform semi-routine testing as advised.
  • Support operations and security teams as needed.
  • Ensure customer satisfaction by adhering to order execution requirements.
  • Provide exceptional customer service.
  • Aid in managing time expectations for new deployments.
  • Offer on-site support through access and escorting services.

FAQs

What is the main responsibility of a Data Center Customer Operations Technician?

The main responsibility is to handle work order requests, maintain detailed documentation, support installations and troubleshooting, and ensure customer satisfaction while managing deployment expectations.

What qualifications do I need to apply for this position?

You need to have completed training in IT or Telecommunications Engineering, experience in the IT field, hands-on experience with hardware maintenance and installation, and proficiency in German and English.

Are there any specific technical skills required for this role?

Yes, very good computer skills are required, along with experience using ticketing systems.

Is customer service experience important for this role?

Yes, a high level of customer and service orientation is essential for ensuring customer satisfaction.

Does Equinix provide training for new employees?

The job description does not specify training details, but it is common for companies to provide onboarding and training for new hires.

What benefits does Equinix offer employees?

Equinix offers an unlimited employment contract, 30 days of vacation per year, compensation for overtime, company pension contributions, transportation subsidies, gym membership subsidies, and stock options, among other benefits.

Where is the Data Center located for this position?

The Data Center is located in FR7, Frankfurt.

Is knowledge of German necessary for this position?

Yes, proficiency in German is a requirement for this role.

What is the work environment like at Equinix?

Equinix fosters a collaborative and diverse work environment that values contributions from all employees and promotes an equitable workplace culture.

Are there opportunities for physical activities or team events at Equinix?

Yes, Equinix organizes sports events and company activities to promote team bonding and employee well-being.

What are the working hours for this position?

The job description does not specify working hours, but typical hours for data center roles may vary and could include shifts, so it's best to inquire during the interview process.

Equinix

Technology
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

Equinix is a leading global data centre and interconnection company, specialising in providing secure and reliable infrastructure solutions for businesses to connect and collaborate. Their ultimate mission is to enable digital transformation and innovation by offering a platform that allows organisations to seamlessly interconnect with partners, customers, and ecosystems. Equinix's purpose is to empower businesses with the tools and capabilities to thrive in a digital world, supporting them in leveraging the power of interconnected data centres to enhance performance, expand reach, and drive growth while maintaining the highest standards of security and sustainability.