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Data Center Technician

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Microsoft

9d ago

  • Job
    Full-time
    Entry Level
  • Data
    IT & Cybersecurity
  • London

AI generated summary

  • You need a high school diploma or GED, experience with IT equipment, relevant certifications (CompTIA A+/Server+/Network+), and must pass security screenings, including a Microsoft Cloud background check.
  • You will troubleshoot hardware issues, perform diagnostics, conduct quality checks, assist team members, follow procedures for incident reporting, and contribute to a positive team environment.

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
  • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assists and provides guidance to other technicians to complete challenging or complex tasks.
  • Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
  • Embodies our culture and values.

FAQs

What is the primary responsibility of a Data Center Technician at Microsoft?

The primary responsibility of a Data Center Technician is to stage, set up, perform hardware deployments, troubleshoot and diagnose equipment issues, and decommission hardware for simple changes and refreshes, all while following Standard Operating Procedures.

Where is the base location for the Data Center Technician role?

The base location for this role is West Drayton, London.

What qualifications are required for this position?

The required qualifications include a high school diploma, GED, or equivalent, along with basic knowledge of computer hardware and components and experience supporting IT equipment or related technology.

Are there any background check requirements for this role?

Yes, candidates must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter, as part of security screening requirements.

What types of certifications are preferred for this position?

Preferred certifications include CompTIA (A+, Server+, Network+) and Basic Structure Cabling (BSC).

Will I receive training or opportunities for career development in this role?

Yes, Microsoft offers training and growth opportunities for Data Center Technicians, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

What values does Microsoft emphasize in its workplace culture?

Microsoft emphasizes respect, integrity, accountability, and a culture of inclusion where everyone can thrive.

Is previous experience supporting IT equipment necessary for this job?

While not required, previous experience supporting IT equipment or related technology is preferred for candidates.

What should I do if I need assistance or accommodations during the application process?

If you need assistance or a reasonable accommodation due to a disability during the application process, you can read more about requesting accommodations as outlined by Microsoft's policies.

Will I have opportunities to contribute to team environments and collaborate with others?

Yes, Data Center Technicians are encouraged to contribute to a positive and effective team environment by sharing information, participating in regular team meetings, and supporting their peers.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.