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Data Centre Customer Operations II (m/w/d)

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Equinix

12d ago

  • Job
    Full-time
    Entry & Junior Level
  • IT & Cybersecurity
  • Frankfurt

AI generated summary

  • You typically need a high school diploma and a year of proven equivalent work experience.
  • You will manage work orders, assist in equipment installations, support cross-connect troubleshooting, ensure customer satisfaction, and fulfill project tasks under supervision while maintaining records.

Requirements

  • Typically requires a high school diploma and proven year of equivalent work experience

Responsibilities

  • Queue Management / Reporting
  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
  • Involved in escalating and expediting higher level orders, upon supervision
  • Actively follows up on work orders in the queue to support the overall team
  • Maintains notes and records of activity fulfillment in the ticketing system
  • Installations
  • Rack and stack basic customer equipment, with guidance from more senior team members
  • Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
  • Cross-Connect
  • Supports basic cross-connect troubleshooting
  • Testing / Troubleshooting
  • Supports basic testing and routine installations of customer assets
  • Supports standard layer 1 cross-connect certification testing, under supervision
  • May learn more semi-routine testing, under supervision
  • Stakeholder Partnership
  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Customer Management
  • Supports customer satisfaction with timely adherence to following basic order execution requirements
  • Delivers quality customer service experience when interfacing with customers
  • Discusses time expectations on new deployments, by following standard operating procedure guidelines
  • May support customers on-site through access and escorting services
  • Projects
  • Supports fulfillment of projects under close supervision
  • Training
  • Completes assigned training in a timely manner

FAQs

What is the primary role of a Data Centre Customer Operations II?

The primary role is to support routine tasks in data center operations, including queue management, installations, troubleshooting, and customer management, while working under guidance and supervision.

What qualifications are required for this position?

Typically, a high school diploma and proven equivalent work experience are required for this position.

Is there an opportunity for training in this role?

Yes, the role requires completing assigned training in a timely manner to ensure proficiency in job tasks.

What types of tasks will a Data Centre Customer Operations II be responsible for?

Responsibilities include reviewing work orders, performing basic installations, supporting cross-connect troubleshooting, conducting tests under supervision, and providing customer service.

Are there chances for career growth in this role?

Yes, while starting at an entry-level, there are opportunities for advancement and skill development through training and on-the-job experience.

How does Equinix view diversity in the workplace?

Equinix embraces diversity in thought and contribution, and is committed to providing an equitable work environment, which is foundational to its core values and vital to its success.

Do I need prior experience in data center operations to apply?

While prior experience may be beneficial, it is not explicitly required; relevant work experience or equivalent skills can suffice.

What is the focus of the customer management responsibilities?

Customer management responsibilities focus on ensuring satisfaction through timely order execution, delivering quality service, and discussing time expectations for deployment.

Is there a process in place for individuals with disabilities seeking assistance?

Yes, Equinix is committed to ensuring that the employment process is open to all individuals, including those with disabilities, and provides accommodations upon request.

Will I be working as part of a team?

Yes, you will be part of a close-knit operations team, collaborating to deliver best-in-class service to data center customers.

Equinix

Technology
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

Equinix is a leading global data centre and interconnection company, specialising in providing secure and reliable infrastructure solutions for businesses to connect and collaborate. Their ultimate mission is to enable digital transformation and innovation by offering a platform that allows organisations to seamlessly interconnect with partners, customers, and ecosystems. Equinix's purpose is to empower businesses with the tools and capabilities to thrive in a digital world, supporting them in leveraging the power of interconnected data centres to enhance performance, expand reach, and drive growth while maintaining the highest standards of security and sustainability.