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Data centre Technician

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Equinix

16d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • IT & Cybersecurity
  • Dublin

AI generated summary

  • You should have customer service experience, copper/fiber cabling skills, LAN knowledge, and be willing to work 24/7 shifts. ISP/telco background and Cisco knowledge are preferred.
  • You will install and manage customer equipment, conduct testing, ensure cable management, maintain documentation, monitor applications, respond to alarms, and support projects for operational readiness.

Requirements

  • Essential
  • Experience in Customer Service, Operation Centres or Datacentres
  • Experience of Copper / Fibre Cabling techniques (Installation, Termination & Testing)
  • Willingness to work a 24/7 shift rota that includes day and night shifts
  • Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP
  • Desirable
  • Knowledge of Datacentre environments
  • Extensive computer knowledge and familiarity (Windows platform)
  • Previous ISP or Telco Background
  • Baseline Knowledge of network, facilities and security-oriented monitoring systems
  • Baseline knowledge of operating systems specifically Microsoft systems administration
  • Baseline Knowledge of server infrastructure
  • Experience of any of the following technologies whilst not obligatory would be a distinct advantage Cisco Switching/Routing/ASA, FORTINET, (CCNA preferred)
  • Degree in IT preferred or equivalent experience

Responsibilities

  • Responsibilities
  • Installations
  • Racks and stacks customer equipment
  • Installs customer equipment and cabinets
  • Queue Management
  • Determines work priorities from the Siebel queue and ensures adherence to all pre-defined SLAs
  • Testing/Troubleshooting
  • Conducts carrier circuit testing
  • Cross Connects
  • Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test Data Centre Link cross connects using Fluke and JDSU testers
  • Ensures test results are compliant with industry standards.
  • Documentation/Reporting
  • Maintains detailed written records of all work activity
  • Create, assess and continually improve internal and externally-facing controlled documentation
  • Projects
  • Supports fulfillment of projects with direction from senior staff
  • Training
  • Completes all assigned training in a timely manner
  • Customer Management
  • Supports customer satisfaction through timely and precise order execution
  • Operational Support
  • Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room. In particular generating daily shift reports
  • Respond to alarms in accordance with Equinix procedures
  • Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
  • Conduct tape rotation tasks on a daily basis

FAQs

What is the role of a Data Centre Technician at Equinix?

The Data Centre Technician is responsible for providing 24/7 support to the data centre, conducting circuit maintenance, installations, and advanced testing, as well as ensuring the daily upkeep and operational readiness of Equinix's IDC environment.

What are the essential qualifications for this position?

Essential qualifications include experience in customer service, operation centers or data centres, familiarity with copper and fibre cabling techniques, willingness to work a 24/7 shift rota, and baseline knowledge of LAN and network protocols such as TCP/IP.

Is prior experience in a data center environment required?

While experience in a data center environment is desirable, it is not strictly required. Relevant customer service or operation centre experience is also considered acceptable.

Will training be provided for this position?

Yes, you will be required to complete all assigned training in a timely manner to ensure you are well-prepared for your role.

What are the working hours for this position?

The position requires a willingness to work on a 24/7 shift rota, which includes both day and night shifts.

Does the role involve customer interaction?

Yes, the role involves supporting customer satisfaction through timely and precise order execution, contributing to a positive customer experience.

What type of documentation will I be responsible for?

You will be responsible for maintaining detailed written records of all work activities and creating, assessing, and continually improving internal and externally-facing controlled documentation.

Are there opportunities for career growth in this role?

Yes, Equinix offers ample opportunities for advancement and development within the company as it continues to expand.

What are the preferred qualifications for the position?

Preferred qualifications include knowledge of data centre environments, extensive computer knowledge, previous ISP or Telco background, and a degree in IT or equivalent experience.

Does Equinix provide support for individuals with disabilities during the employment process?

Yes, Equinix is committed to ensuring that the employment process is open to all individuals, including those with disabilities, and offers accommodations as necessary.

Equinix

Technology
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

Equinix is a leading global data centre and interconnection company, specialising in providing secure and reliable infrastructure solutions for businesses to connect and collaborate. Their ultimate mission is to enable digital transformation and innovation by offering a platform that allows organisations to seamlessly interconnect with partners, customers, and ecosystems. Equinix's purpose is to empower businesses with the tools and capabilities to thrive in a digital world, supporting them in leveraging the power of interconnected data centres to enhance performance, expand reach, and drive growth while maintaining the highest standards of security and sustainability.