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Deal Desk Analyst I - Human Resources Outsourcing (HRO)

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ADP

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Allentown

AI generated summary

  • You should have 3-5 years in business or sales operations, strong interpersonal and analytical skills, proficiency in Excel and CRM tools, and a customer-focused mindset.
  • You will onboard clients, review applications, manage projects, facilitate communication, and ensure compliance while collaborating with sales and service teams for efficient implementation.

Requirements

  • A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
  • At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
  • Prior experience in customer success/customer onboarding operations are a plus.
  • Ownership mindset, making the customer top priority, curiosity and high ethical standards.
  • Excellent interpersonal and relationship management skills.
  • Excellent written and verbal communication skills, along with organizational and time management.
  • Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and Powerpoint skills.
  • Detail oriented with strong analytical skills and judgement/decision-making ability.
  • Ability to work in a fast-paced, performance-based environment and meet deadlines.
  • Work independently and proactively drive issues to resolution.
  • Knowledge of HR and Payroll industry tools and best-practices are a plus.

Responsibilities

  • Under limited direction, the Deal Desk Analyst I works with Clients, Sales, and Service as their post-sale onboarding subject matter expert. They will meet with the prospect/client (virtually or in person-where applicable) to perform all core on-boarding activities.
  • Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with clients.
  • The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that Sales can focus on generating new business.
  • Schedule and conduct new client orientation meetings virtually.
  • Responsibilities include structuring PEO deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling and collecting PEO health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more.
  • Manage client expectations, internal communications, and relationships.
  • Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client’s on-boarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures.
  • Manage several implementation projects at any given time while providing a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR PEO clients from sale to start.
  • Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department.
  • Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

FAQs

What is the primary role of a Deal Desk Analyst I in HRO at ADP?

The primary role is to serve as a post-sales onboarding subject matter expert, working with clients and sales teams to ensure a smooth transition to ADP while driving early-stage customer success.

What qualifications are required for this position?

A college degree is preferred, but not required. Acceptable experiences include 3-5 years in business operations, customer operations, sales operations, or similar environments.

Is this position fully remote?

No, this is a hybrid role based out of the Allentown, PA office, and qualified candidates must live within commutable distance.

What are some responsibilities of the Deal Desk Analyst I?

Responsibilities include conducting client onboarding activities, managing client expectations, facilitating problem resolution, and providing recommendations to ADP leadership regarding best practices.

What skills are preferred for candidates applying for this role?

Preferred skills include excellent interpersonal and relationship management abilities, strong communication and organizational skills, proficiency in Excel and CRM tools, and detail-oriented analytical skills.

How does ADP prioritize customer experience in this role?

The Deal Desk Analyst I is expected to have an ownership mindset, prioritize customer needs, and provide a seamless and efficient onboarding experience.

Will I be working independently or in a team?

You will work both independently and collaboratively with cross-functional teams, including sales, implementation, and clients.

What is the work environment like at ADP?

ADP promotes a fast-paced, performance-based environment focused on achieving deadlines and delivering excellent service to clients.

Are there opportunities for growth and learning within this role?

Yes, ADP values employee success and encourages continuous learning and idea sharing to improve processes and performance.

How does ADP approach diversity and inclusion?

ADP is committed to fostering an inclusive, diverse, and equitable workplace, ensuring equal employment opportunities regardless of various protected characteristics.

ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings