Decision Support Lead

SE Health

Sep 10

Applications are closed

Job
Full-time
Expert Level
Data
Business, Operations & Strategy
Markham
Remote

Requirements

Post-secondary education in business, data analytics, mathematics, computer science, engineering, social studies, or equivalent experience
10 years of experience in data analysis, stakeholder engagement, and digital solution development and implementation
Demonstrated leadership within a Decision Support team, with a focus on strategy development and performance measurement
Proficiency in data manipulation, reporting, analysis, and visualization tools and methodologies
Exceptional interpersonal, communication, and presentation skills
Comfortable with building/using queries (i.e., SQL) and performing data audit/integrity exercises to ensure data accuracy
Exceptional ability to simultaneously manage multiple projects (e.g., ranging from a one-time analysis to a full digital solution) of various scopes and competing priorities
Adaptable to fast-paced, ambiguous scenarios
Skillful in the application of adult learning theory
Advanced proficiency in the Microsoft Office suite (i.e., Excel, PowerPoint, Word, Visio, Teams, Outlook, etc.)
Excels in working and leading from a work-from-home environment – dedicated wowing team members
Familiarity with MicroStrategy
Graduate-level education in a related field
Project Management certification (PMP) or experience
Change Management certification or experience
Experience within healthcare

Responsibilities

Data analytics | Lead the development and sustainability of digital reporting solutions such as dashboards and reports, in partnership with end users and technical developers, ensuring the effective visualization of operational, business, and clinical results
Manage multiple projects that focus on the development and ongoing suitability of digital solutions that meet user requirements and that are organized, logical, intuitive, user-friendly, and interactive
Collaborate and coach parties of interest to properly identify, define, standardize, develop, and/or modify user requirements, including constraints/gaps as well as prioritization sequence
Develop, implement, and/or support project plans to map, pull, standardize, and consolidate data within a data repository for multiple lines of business
Provide solutions that offer an enhanced user experience (UX) and user interface (UI) so that data is not just a tool, but a source of inspiration
Remain up-to-date with technological and data visualization techniques allowing for the provision of expert advice and leadership in the translation and alignment of user requirements and organization direction into solutions
Train and provide post-implementation support to end users ensuring needs are met, enabling a high adoption rate, and capturing future iteration ideas
Data analysis and storytelling | Conduct in-depth data analysis and blend data analysis results – from both available and derived data points – and qualitative subject matter expertise to collect observations, and insights and connect them to recommendations and discussions aimed at actioning sustainable performance results
Skilled at breaking complex problems into smaller, manageable pieces and actionable deliverables
Create impactful visuals and messaging of observations and insights enabling end users to make informed decisions leading to performance awareness and sustainable improvements
Act as a resource on day-to-day decision-making and improvement initiatives by collecting and analyzing data, and sharing identified insights in an easy-to-digest manner
Apply strong analytical and problem-solving skills that support the ability to analyze situations and identify data quality issues, patterns, and options
Data champion | Grow organizational data analytics capabilities and data literacy across the organization through the use of reports, dashboards, analysis results, and performance metrics
Provide strong and effective leadership, technical guidance, coaching, and training to end users throughout requirements gathering, data analysis, insights sharing, and solutioning
Coach and mentor colleagues across the organization on data literacy (e.g., reading data, working with data, communicating data, etc.) through interactive discussions and the development of engaging learning content
Be a strong and effective communicator who delights in training, coaching, and transferring knowledge in both virtual and in-person environments
Be a trusted advisor to support and provide guidance on the growth of the Decision Support function, including data governance and stewardship

FAQs

What is the primary role of the Decision Support Lead?

The primary role of the Decision Support Lead is to transform raw data into actionable insights to drive operational efficiency and enhance the experiences of clients, caregivers, and staff across multiple portfolios.

What qualifications are required for this position?

Candidates should have post-secondary education in business, data analytics, mathematics, computer science, engineering, social studies, or equivalent experience, along with 10 years of experience in data analysis, stakeholder engagement, and digital solution development and implementation.

What tools and methodologies should the Decision Support Lead be proficient in?

The Decision Support Lead should be proficient in data manipulation, reporting, analysis, and visualization tools and methodologies, as well as comfortable with building/using queries (such as SQL).

Is experience in the healthcare sector necessary for this role?

While not explicitly required, experience within the healthcare sector is considered an asset for this position.

How does the Decision Support Lead contribute to data literacy within the organization?

The Decision Support Lead grows organizational data analytics capabilities and data literacy by providing leadership, technical guidance, coaching, and training to end users throughout the data analysis and insights sharing process.

What are the working conditions for this role?

This position allows for remote work in a hybrid format, supporting work-from-home flexibility.

Does the organization support continuous professional development?

Yes, the organization encourages continuous professional development through coaching, mentoring, and the provision of engaging learning content.

What type of projects will the Decision Support Lead manage?

The Decision Support Lead will manage multiple projects focused on developing and sustaining digital reporting solutions, ensuring effective visualization of operational, business, and clinical results while meeting user requirements.

What is SE Health’s commitment regarding COVID-19 vaccinations?

SE Health requires all employees who wish to work for the organization to be fully vaccinated against COVID-19, meaning they must have received both doses of the vaccine and it has been 14 days since the last dose.

Are there any preferred additional qualifications for this role?

Yes, additional qualifications such as familiarity with MicroStrategy, a graduate-level education in a related field, and certifications in Project Management (PMP) or Change Management are considered assets.

SE Health

SE Health is proud to be one of Canada’s largest social enterprises impacting how people live and age well at home.

Science & Healthcare

Industry

5001-10,000

Employees

1908

Founded Year

Mission & Purpose

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.