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Delivery Excellence Caoch

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Virtusa

5d ago

  • Job
    Full-time
    Senior & Expert Level
  • Engineering
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You need a Science/Engineering degree, SDLC knowledge, Agile experience, CMMI/ITIL familiarity, skills in team facilitation, quality metrics analysis, and strong communication abilities.
  • You will facilitate project kickoffs, implement methodologies, conduct risk management, support customer interactions, ensure compliance, and promote team learning and improvement initiatives.

Requirements

  • Graduate/Postgraduate in Science / Engineering
  • Strong knowledge on various SDLC lifecycles
  • Knowledge on CMMI, ITIL, DevOps, Agile methodologies
  • Hands on experience in Agile
  • Hands-on experience in facilitating large project teams / accounts
  • Hands-on experience in driving Improvements
  • Hands-on experience in Quality Metrics analysis, reporting and high maturity
  • Experience in training project teams on Quality Management System
  • Good oral and written communication skills, customer facing experience

Responsibilities

  • Process Advisory
  • Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution
  • Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.
  • Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks
  • Facilitate effective Root Cause Analysis (RCA) and ensure project teams adopt and effectively use high maturity practices
  • Proactive Risk Management
  • Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality
  • Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management
  • Continual Improvements
  • Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.
  • Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives
  • Customer Management
  • Support account level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer
  • Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support
  • Industry frameworks, standards & models
  • Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.
  • Understand the regulatory compliance, external / customer audits / assessments that is required for the account
  • Learning & Teamwork
  • Actively involve in learning newer aspects to ably support delivery team
  • Conduct internal KSS sessions
  • Collaborate, work as a team and support team building
  • Support team mentoring and onboarding efforts.

FAQs

What is the role of a Delivery Excellence Coach (DEC)?

The role of a Delivery Excellence Coach (DEC) involves facilitating the timely conduct of projects, ensuring adherence to quality management processes, managing risks, driving continuous improvements, and supporting customer management.

What qualifications are required for the Delivery Excellence Coach position?

Candidates must have a Graduate or Postgraduate degree in Science or Engineering.

What are the must-have skills for a Delivery Excellence Coach?

Must-have skills include strong knowledge of various SDLC lifecycles, expertise in CMMI, ITIL, DevOps, and Agile methodologies, hands-on experience in Agile, quality metrics analysis, and good communication skills.

Is experience in Agile required for this position?

Yes, hands-on experience in Agile methodologies is essential for the role of a Delivery Excellence Coach.

What key activities will a Delivery Excellence Coach be involved in?

Key activities include process advisory, proactive risk management, continual improvements, customer management, and focusing on industry frameworks, standards, and learning & teamwork.

How does the Delivery Excellence Coach contribute to risk management?

The Delivery Excellence Coach conducts monthly reviews, identifies risks related to cost, timeline, and quality, and collaborates with leadership to manage and track these risks.

Will the Delivery Excellence Coach support customer management?

Yes, the DEC will represent the Delivery Excellence team in customer visits and define customer-specific processes as required.

Are there opportunities for professional development in this role?

Yes, Virtusa promotes professional and personal development, offering opportunities for learning and supporting team-building efforts.

What is the approach of Virtusa towards diversity and inclusion?

Virtusa embodies equal opportunity principles, does not discriminate based on race, religion, gender, or any other protected characteristic, and bases employment decisions on qualifications, merit, and business need.

What kind of team environment does Virtusa promote?

Virtusa fosters a collaborative team environment that values teamwork, innovation, and the nurturing of new ideas to achieve excellence.

Virtusa

Business transformation that lasts starts with Engineering First.

Technology
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.