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DEM Tool SME (Systrack)

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Capgemini

5d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid

AI generated summary

  • You need strong SysTrack knowledge, PowerShell skills, automation experience, Windows Server proficiency, SQL expertise, and excellent problem-solving and documentation abilities.
  • You will analyze performance data, configure SysTrack, monitor digital experiences, generate reports, assist team members with data insights, and adapt to new technologies.

Requirements

  • In-depth knowledge of the SysTrack suite, including SysTrack Workspace Analytics, SysTrack Cloud and related components.
  • Adhering to security best practices in the administration of SysTrack to ensure the confidentiality and integrity of monitoring data.
  • Working collaboratively with other IT teams to integrate SysTrack with other systems and tools.
  • Advanced proficiency in PowerShell scripting and automation frameworks.
  • Utilize automation tools and frameworks to design, implement, and manage automated workflows across the IT infrastructure.
  • Streamline repetitive tasks, ensuring consistency, reliability, and scalability through automation.
  • Lead efforts to identify, evaluate, and implement automation opportunities within the organization.
  • Strong documentation skills for recording configurations, procedures, and issue resolutions.
  • Proficiency in administering Windows Server and/or desktop operating systems.
  • Strong SQL skills for database management and data analysis.
  • Demonstrated ability in solution designing and architecting.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and collaboration within cross-functional teams.

Responsibilities

  • Collect and analyze performance data to identify trends and potential issues
  • Configuring and fine-tuning DEM tools like SysTrack to capture relevant data on user interactions, system performance, and digital environment health.
  • Continuously monitoring digital experiences across the organization, analyzing data to detect patterns, identify potential issues, and evaluate the performance of IT services from the end-user perspective.
  • Developing detailed reports and dashboards that provide insights into digital experience metrics, such as system responsiveness, application performance, and user behavior, and presenting these findings to the XMO Experience Manager and other stakeholders
  • Helping XMO team members understand data coming from DEM tools and its relationship to other datasets
  • Continuous learning and adaptability to emerging technologies.

FAQs

What is the primary responsibility of the DEM Tool SME at Capgemini?

The primary responsibility is to manage and optimize Digital Experience Monitoring (DEM) tools, like SysTrack, to enhance the digital experiences of employees by collecting and analyzing performance data.

What specific tools will the DEM Tool SME be working with?

The DEM Tool SME will be working specifically with the SysTrack suite, including SysTrack Workspace Analytics, SysTrack Cloud, and related components.

What skills are required for the position?

Required skills include in-depth knowledge of SysTrack, advanced proficiency in PowerShell scripting, strong SQL skills, and experience in Windows Server and desktop operating systems administration.

Will the DEM Tool SME need to collaborate with other teams?

Yes, the DEM Tool SME will need to work collaboratively with other IT teams to integrate SysTrack with other systems and tools.

Is experience with automation important for this role?

Yes, advanced proficiency in automation frameworks and the ability to design, implement, and manage automated workflows across the IT infrastructure is crucial for this role.

What kind of data will the DEM Tool SME be analyzing?

The DEM Tool SME will analyze performance data related to user interactions, system performance, and overall digital environment health.

How will the DEM Tool SME contribute to the organization’s objectives?

The DEM Tool SME will provide actionable insights based on data analysis to improve productivity and satisfaction, ultimately enhancing digital experiences for employees.

Is documentation a part of the responsibilities?

Yes, strong documentation skills are required for recording configurations, procedures, and issue resolutions.

Will the role require continuous learning?

Yes, continuous learning and adaptability to emerging technologies are expected in this role.

What is the expected level of problem-solving skills for this position?

The position requires excellent problem-solving and troubleshooting skills to effectively address issues related to digital experiences.

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Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.