FAQs
What is the primary responsibility of the DEM Tool SME at Capgemini?
The primary responsibility is to manage and optimize Digital Experience Monitoring (DEM) tools, like SysTrack, to enhance the digital experiences of employees by collecting and analyzing performance data.
What specific tools will the DEM Tool SME be working with?
The DEM Tool SME will be working specifically with the SysTrack suite, including SysTrack Workspace Analytics, SysTrack Cloud, and related components.
What skills are required for the position?
Required skills include in-depth knowledge of SysTrack, advanced proficiency in PowerShell scripting, strong SQL skills, and experience in Windows Server and desktop operating systems administration.
Will the DEM Tool SME need to collaborate with other teams?
Yes, the DEM Tool SME will need to work collaboratively with other IT teams to integrate SysTrack with other systems and tools.
Is experience with automation important for this role?
Yes, advanced proficiency in automation frameworks and the ability to design, implement, and manage automated workflows across the IT infrastructure is crucial for this role.
What kind of data will the DEM Tool SME be analyzing?
The DEM Tool SME will analyze performance data related to user interactions, system performance, and overall digital environment health.
How will the DEM Tool SME contribute to the organization’s objectives?
The DEM Tool SME will provide actionable insights based on data analysis to improve productivity and satisfaction, ultimately enhancing digital experiences for employees.
Is documentation a part of the responsibilities?
Yes, strong documentation skills are required for recording configurations, procedures, and issue resolutions.
Will the role require continuous learning?
Yes, continuous learning and adaptability to emerging technologies are expected in this role.
What is the expected level of problem-solving skills for this position?
The position requires excellent problem-solving and troubleshooting skills to effectively address issues related to digital experiences.