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Dental Receptionist @ Main Street Children's Dentistry of Kendall

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Dental Care Alliance

27d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Miami

AI generated summary

  • You must have 1+ years in a dental/medical office, exceptional customer service, bilingual (English/Spanish), strong communication, multitasking skills, and knowledge of insurance plans preferred.
  • You will greet patients, schedule appointments, answer calls, handle inquiries, maintain records, confirm visits, post payments, and ensure a clean, friendly waiting area.

Requirements

  • Must have at least 1+ years experience working in a dental/and or medical office setting.
  • Experience with: answering phones, maintaining schedules, and managing patient files.
  • Must also have exceptional customer service skills.
  • Strong communication skills.
  • Abilities to multi-task, prioritize and follow up to ensure best practices.
  • Candidates must be fluent in English & Spanish to be considered.
  • Experience working in a dental, medical, or other health-care office, preferred.
  • Knowledge of insurance plans (HMO/PPO), is a plus.
  • Experience answering telephone.
  • Must have exceptional customer service.

Responsibilities

  • The Receptionist is the first line of customer service for all patients and visitors entering our office.
  • They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

FAQs

What are the working hours for the Dental Receptionist position?

The working hours are Monday to Friday from 8:45 AM to 5:00 PM.

Is experience required for this position?

Yes, candidates must have at least 1+ years of experience working in a dental or medical office setting.

What languages must candidates be fluent in?

Candidates must be fluent in both English and Spanish to be considered for this position.

What responsibilities will the Dental Receptionist have?

Responsibilities include greeting patients, scheduling appointments, managing patient files, answering phone calls, and maintaining a clean waiting area, among others.

What type of customer service skills are required?

Candidates must possess exceptional customer service skills, strong communication skills, and the ability to multi-task, prioritize, and follow up effectively.

Is there a possibility for a benefits package?

Yes, this position offers a full benefits package along with paid time off (PTO).

What is the pay range for this position?

The pay range for the Dental Receptionist position is between $17.00 and $18.00 per hour.

Are there any specific qualifications related to insurance knowledge?

While not required, knowledge of insurance plans (HMO/PPO) is considered a plus for candidates applying for this position.

Do I need to respond to patient concerns?

Yes, the Dental Receptionist is responsible for responding to patient questions and concerns in accordance with DCA Policies.

Will I need to handle patient payments?

Yes, the Dental Receptionist will be responsible for posting charges and payments to patient accounts.

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Dental Care Alliance

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.