Dental Receptionist @ Main Street Children's Dentistry of Miami Lakes

Dental Care Alliance

Feb 17

Job
Full-time
Junior Level
Customer Relations
Healthcare
Miami Lakes

AI generated summary

You need 1+ years in a dental/medical office, strong customer service and communication skills, multi-tasking ability, and knowledge of insurance plans is a plus.
You will greet patients, manage appointments, answer calls, address inquiries, post payments, maintain a clean waiting area, and ensure excellent customer service.

Requirements

- At least 1+ years experience working in a dental/and or medical office setting
- Experience with answering phones, maintaining schedules, and managing patient files
- Exceptional customer service skills
- Strong communication skills
- Abilities to multi-task, prioritize and follow up
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients

FAQs

What are the working hours for the Dental Receptionist position?

The working hours are Monday to Friday from 8:00 AM to 5:00 PM.

What is the pay range for this position?

The pay range for the Dental Receptionist position is $18.00 to $19.00 per hour.

Is prior experience required for this position?

Yes, at least 1+ years of experience working in a dental or medical office setting is required.

What are the main responsibilities of the Dental Receptionist?

The main responsibilities include greeting patients, scheduling appointments, answering phone calls, confirming appointments, and managing patient files.

Are there any benefits offered with this position?

Yes, the position offers PTO and a full benefits package.

Is knowledge of insurance plans necessary for this role?

While not mandatory, knowledge of insurance plans (HMO/PPO) is considered a plus.

What skills are necessary for the Dental Receptionist position?

Exceptional customer service skills, strong communication skills, and the ability to multi-task, prioritize, and follow up are necessary competencies.

Dental Care Alliance

Science & Healthcare

Industry

1001-5000

Employees

1991

Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.