FAQs
What is the role of a Dental Receptionist at Main Street Orthodontics of Miami Lakes?
The Dental Receptionist is responsible for greeting patients, signing them in, scheduling future appointments, handling incoming phone calls, and ensuring that patients receive the best possible service in accordance with DCA Policies.
What kind of experience is preferred for the Dental Receptionist position?
Experience working in a dental, medical, or other health-care office is preferred.
Is knowledge of insurance plans important for this position?
Yes, knowledge of insurance plans (HMO/PPO) is considered a plus for this role.
What customer service skills are required for this job?
Exceptional customer service skills are required for the Dental Receptionist position to effectively assist patients and address their questions and concerns.
What are the main responsibilities of the Dental Receptionist?
The main responsibilities include greeting patients, scheduling and confirming appointments, answering phones, maintaining patient accounts, and keeping the waiting area clean and friendly.
Are there any specific tasks related to patient appointments?
Yes, specific tasks include scheduling future appointments, confirming appointments, following up on no-shows or cancellations, and maintaining the appointment book.
What should a Dental Receptionist do when answering phones?
The Dental Receptionist should respond to patient calls, answer questions, and address concerns according to established policies.
How does the office ensure a welcoming environment for patients?
The Dental Receptionist plays a key role in maintaining a clean and friendly waiting area for patients, contributing to a welcoming atmosphere.