Logo of Huzzle

Home

Matches

Explore

Manage

Department Manager

H

H&M

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Vaughan
  • Quick Apply

AI generated summary

  • You should have a high school diploma, retail management experience, strong customer service skills, ability to lift 20+ lbs, and open availability. Basic computer skills are needed.
  • You will manage staff tasks, recruitment, training, and scheduling, maximize sales, ensure visual standards, maintain safety, and enhance customer service to drive departmental success.

Requirements

  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast-paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction, and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)
  • Job Status: Non-Exempt, Hourly

Responsibilities

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager
  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures

FAQs

What qualifications are required for the Department Manager position at H&M?

A high school diploma or equivalent is required, with an Associate’s or Bachelor’s Degree preferred. Additionally, 2-3 years of retail management experience, including direct supervisory experience, is preferred.

What are the main responsibilities of a Department Manager at H&M?

Department Managers are responsible for maximizing sales, enhancing customer service, ensuring department profitability, coaching teams, and managing staff according to H&M values and standards.

Is customer service a key component of the Department Manager role?

Yes, maintaining high-quality direct and indirect customer service is essential, as it contributes to providing the best shopping experience for customers.

What are the physical requirements for this position?

Candidates should be able to lift over 20 pounds, stand for long periods, bend and stretch, engage in repetitive motions, and climb ladders or use stepstools.

Is experience in conflict resolution important for this role?

Yes, the ability to handle conflict and resolve problems constructively is an important competency for a Department Manager at H&M.

What type of scheduling flexibility is expected for this position?

Open availability is required, including evenings and weekends, to meet the demands of the store.

Are Department Managers expected to be involved in hiring and staff development?

Yes, Department Managers are responsible for recruiting, onboarding, training, and developing staff, as well as providing succession planning in partnership with the Store Manager.

What benefits does H&M offer to its employees?

H&M offers a staff discount card usable across all H&M Group brands, participation in the H&M Incentive Program, and various competitive local perks and benefits.

Can this role involve overall store responsibility?

Yes, a Department Manager may be assigned overall store responsibility in the absence of the Store Manager.

Are cover letters required for the application process?

No, H&M encourages candidates not to attach cover letters to prevent potential biases in the recruitment process.

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.