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Department Manager

H

H&M

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Waterloo
  • Quick Apply

AI generated summary

  • You must have retail management experience, strong customer service, organizational skills, and the ability to lift 20+ pounds. Open availability and basic computer skills are needed.
  • You will manage staff, maximize sales, ensure visual standards, oversee employee relations, handle operational tasks, and provide exceptional customer service while meeting business goals.

Requirements

  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast-paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction, and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)

Responsibilities

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager
  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures

FAQs

What is the primary responsibility of a Department Manager at H&M?

The primary responsibility of a Department Manager at H&M is to maximize sales, ensure excellent customer service, manage department profitability, and develop their teams in alignment with H&M's values and standards.

What qualifications are preferred for the Department Manager position?

A high school graduate or equivalent is required, with an Associate’s or Bachelor’s Degree preferred. Additionally, 2-3 years of retail management experience, including direct supervisory experience, is preferred.

Is there any required physical ability for this role?

Yes, candidates should be able to lift in excess of 20 pounds, stand for long periods, and perform physical tasks such as bending, stretching, and climbing ladders.

What type of work environment does H&M promote for their employees?

H&M promotes a positive work environment and emphasizes the importance of employee relations, inclusivity, diversity, and equity within the workplace.

Are there any specific skills required for this position?

Yes, desired skills include exceptional customer service and interpersonal skills, proven organizational and analytical abilities, strong merchandising skills, and the ability to multitask in a fast-paced environment.

Does this position require working evenings and weekends?

Yes, open availability including evenings and weekends is required for the Department Manager position.

What kind of benefits does H&M offer to its employees?

H&M offers attractive benefits, including a staff discount card, participation in the H&M Incentive Program, and various competitive perks and benefits that may vary by location and employment type.

Is travel required for the Department Manager position?

Minimal travel may be required as necessary, such as for workshops.

How does H&M approach diversity in their recruitment process?

H&M strives to create inclusive, diverse, and equitable workplaces and takes all diversity dimensions into consideration during the recruitment process to foster a varied workforce.

Are there additional responsibilities that may be assigned to the Department Manager?

Yes, the job posting highlights the critical responsibilities but notes that it is not all-inclusive, and additional duties may be assigned at the company’s discretion.

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.