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Department Manager

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B&Q

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dundee, +4

AI generated summary

  • You must be positive, hands-on, customer-focused, adaptable to new tech, flexible with hours, and capable of motivating and engaging your team effectively.
  • You will create and run a department, innovate customer experiences, set high standards, enhance teamwork, and ensure excellent customer service to maximize opportunities for growth.

Requirements

  • Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us.
  • You’ve got plenty of customer service experience, along with a love of all things home improvement.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays.
  • And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.

Responsibilities

  • We’re thinking more ambitiously about how our stores can offer our customers even more.
  • Creating a store within a store, you’ll get to think big too.
  • You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be.
  • You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more.
  • It’ll be your department to run.
  • But, because we’re so big on teamwork, you won’t tackle the challenge alone.

FAQs

What is the working hours for the Department Manager position?

The Department Manager position is available as full time, part time, or job share, with a total of 36.75 hours per week.

What is the salary for this role?

The salary for the Department Manager position is up to £33,000 per annum.

Is there a bonus associated with the job?

Yes, there is a bonus of 0 to 20% On-Target Earnings (OTE) available for this role.

What kind of pension plan does B&Q offer?

B&Q offers a pension plan where they contribute up to 14% to the pension scheme.

Where is the Department Manager position located?

The Department Manager position is located at B&Q Great Western Road.

What type of experience is required for the Department Manager role?

The ideal candidate should have plenty of customer service experience and a passion for home improvement.

What is the emphasis on teamwork for this position?

The role emphasizes teamwork, and while you'll have your own department to run, collaboration with your team is essential to tackle challenges effectively.

Are there opportunities for professional growth within this position?

Yes, the company supports expanding skills through the use of new technology and learning new ways of working.

What kind of benefits are offered in addition to salary?

Benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, an Employee Assistance Programme, wellbeing benefits, and more.

Is there a commitment to diversity and inclusion in the company?

Yes, B&Q is committed to making the workforce more diverse and representative, and promotes a culture where everyone can feel they belong and have equal opportunities.

How can I request adjustments during the application or interview process?

You can request recruitment adjustments by contacting recruitment@b-and-q.co.uk for assistance.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors