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Department Manager



18d ago

  • Job
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need 5 years' luxury fashion sales experience, a Bachelor's degree, strong communication skills, client focus, and computer proficiency. Confidence, professionalism, and fashion industry knowledge are a must.
  • You will oversee sales, client management, operations, visual merchandising, and team development to drive business growth and ensure high standards at Fendi.


  • 5 years' experience in a supervisor role in fashion/luxury sales with exposure to relevant category.
  • Bachelor’s degree or equivalent is preferred.
  • English fluent; another foreign language is an advantage.
  • Manages his/her image standards at a high level.
  • Strong selling and communication skills are necessary.
  • Excellent relationship skills, self-reliant, approachable, and patient.
  • Confidence, organizational skills, professionalism.
  • Client focus with great business acumen.
  • Administration and financial skills.
  • Computer skills and retail management system knowledge.
  • Goal-oriented approach, multitasking.
  • Strong knowledge and/or interest in the fashion/luxury industry.


  • Category Sales Management and Business Development
  • Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  • Monitor and achieve category department performance with relevant KPIs;
  • Analyze the category business, propose and implement action plans to improve results;
  • Set category performance target for the team and individual with the Store Manager;
  • Be sensitive to competitors' trading activities and give feedback to Store Manager.
  • Leverage all clienteling tools to achieve Department and Store business goals;
  • Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
  • Improve Mystery Shopper Results with action plans;
  • Implement appropriate CRM tools and develop loyal customer of particular product category;
  • Act as brand category ambassador to educate VIP and new Clients;
  • Participate into ad-hoc Clientele projects.
  • Ensure that merchandize is properly managed, displayed, stored and maintained by team;
  • Maintain inventory accuracy and shrink rates within company standards;
  • Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
  • Maintain the Visual Merchandising consistent with Company standards;
  • Align periodically visual merchandising and sales performance;
  • Make the best out of the display and proximity storage
  • Discuss individual performance every month and coach team members
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Organize the team in an efficient manner according to business needs and delegate responsibility
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Conduct category training to the team
  • Execute the in-store training routine set by the Store Manager
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.


What are the main responsibilities of a Department Manager?

The main responsibilities of a Department Manager include category sales management and development, client management, operations and visual merchandising, and team management and development.

What qualifications are required for a Department Manager position?

A Department Manager should have at least 5 years of experience in a supervisor role in fashion/luxury sales with exposure to the relevant category. A bachelor's degree or equivalent is preferred, and fluency in English is necessary. Additionally, strong selling and communication skills, excellent relationship skills, self-reliance, and a goal-oriented approach are important qualifications.

How does a Department Manager ensure inventory accuracy and maintain shrink rates within company standards?

A Department Manager ensures inventory accuracy and maintains shrink rates within company standards by properly managing, displaying, storing, and maintaining merchandise. They also report to the Stock Planning and Merchandising team when there is an out-of-stock situation on best sellers.

How does a Department Manager motivate and develop their team?

A Department Manager motivates and develops their team by discussing individual performance every month, coaching team members, organizing the team in an efficient manner, delegating responsibilities, conducting category training, and executing in-store training routines set by the Store Manager. They translate strategic and business goals into concrete individual actions and objectives to help the team perform at their highest level.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.