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Department Manager [Fendi New Bond Street - Ladies RTW]

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Fendi

14d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need 5 years of fashion/luxury sales experience, a Master's Degree, excellent communication and relationship skills, confidence, organizational abilities, computer and financial skills, and fluency in English. A third language is a plus.
  • You will lead sales, manage clients, oversee operations, and develop the team at Fendi New Bond Street - Ladies RTW Department. Maintain high standards and drive business growth by maximizing performance in all areas.

Requirements

  • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
  • Master's Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant
  • Confidence, organizational skills, professionalism
  • Client focus with great business acumen
  • Administration and financial skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Fluency in English; a third language will be considered a plus

Responsibilities

  • Category Sales Management and Business Development
  • Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  • Monitor and achieve category department performance with relevant KPIs;
  • Analyze the category business, propose and implement action plans to improve results;
  • Set category performance target for the team and individual with the Store Manager;
  • Be sensitive to competitors' trading activities and give feedback to Store Manager.
  • CLIENT MANAGEMENT:
  • Leverage all clienteling tools to achieve Department and Store business goals;
  • Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
  • Improve Mystery Shopper Results with action plans;
  • Implement appropriate CRM tools and develop loyal customer of particular product category;
  • Act as brand category ambassador to educate VIP and new Clients;
  • Participate into ad-hoc Clientele projects.
  • OPERATIONS AND VISUAL MERCHANDISING:
  • Ensure that merchandize is properly managed, displayed, stored and maintained by team;
  • Maintain inventory accuracy and shrink rates within company standards;
  • Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
  • Maintain the Visual Merchandising consistent with Company standards;
  • Align periodically visual merchandising and sales performance;
  • Make the best out of the display and proximity storage
  • TEAM MANAGEMENT AND DEVELOPMENT:
  • Discuss individual performance every month and coach team members
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Organize the team in an efficient manner according to business needs and delegate responsibility
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Conduct category training to the team
  • Execute the in-store training routine set by the Store Manager
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

FAQs

What are the main responsibilities of a Department Manager at Fendi New Bond Street – Ladies RTW?

The main responsibilities of a Department Manager include category sales management and business development, client management, operations and visual merchandising, and team management and development.

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.