FAQs
What are the primary responsibilities of the Department Manager at Tory Burch?
The primary responsibilities include acting as the leader on the sales floor, delivering exceptional customer experiences, representing the brand, ensuring operational excellence, and driving business results.
What qualifications are required for this position?
Candidates should have 2-4 years of experience in a high volume, customer-driven retail environment, strong personal selling and customer relations experience, previous sales leadership experience, and the ability to lift and perform various physical tasks.
Is prior sales leadership experience necessary for this role?
Yes, previous sales leadership and motivation experience is required to effectively lead the team and achieve sales goals.
What are the core skills needed for the Department Manager position?
Core skills include adaptability, entrepreneurial spirit, collaboration, client and brand focus, living the company values, functional expertise, and for people managers, team building and change leadership.
What is the work schedule flexibility for this role?
The role requires availability and flexibility to work days, nights, weekends, holidays, and during store openings and closings, depending on the needs of the business.
How does Tory Burch support diversity and inclusion in hiring?
Tory Burch is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without discrimination based on various protected classes under applicable law.
Does Tory Burch provide disability accommodations?
Yes, Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities, including changes to the application process or work procedures.
What is the expectation for customer engagement in this role?
The Department Manager is expected to take ownership of the customer journey, customize experiences for the customer demographic, and maintain productive customer relationships through proactive outreach.
How is success measured for this position?
Success is measured through the achievement of personal sales and metric goals, maintaining a solid client book, managing sales floor effectiveness, and adapting to business rhythms.
What support will I have as a Department Manager?
You will partner directly with the General Manager (GM) and Assistant General Manager (AGM) for effective store communications, team meetings, and overall store leadership.