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Department Manager - Munich

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Munich
  • Quick Apply

AI generated summary

  • You need 2-4 years in high-volume retail, strong selling skills, leadership experience, physical stamina for lifting, and flexibility for various work hours.
  • You will lead and motivate the sales team, ensure exceptional customer service, manage store operations, drive sales through client relationships, and uphold brand standards and presentation.

Requirements

  • 2-4 yrs. experience in a high volume, customer-driven retail environment
  • Strong personal selling and customer relations experience
  • Previous sales leadership and motivation experience
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

Responsibilities

  • Lead by example and model behavior that reflects the company’s core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
  • Ensure high level of customer service through extensive product knowledge and product ownership
  • Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented
  • Lead by example to create an environment that consistently delivers transformational customer experiences
  • Model a highly productive selling environment by providing consistent training & coaching to sales associates
  • Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships
  • Demonstrate a strong use of selling skills
  • Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
  • Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
  • Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
  • Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
  • Contribute to maintaining all brand and operating standards to support brand consistency
  • Assist in maintaining store presentation standards
  • Leverage in-store technology to ensure every customer’s experience is transformational
  • Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
  • Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence
  • Achievement of personal sales and metric goals
  • Build and maintain new and existing client relationships
  • Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
  • Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
  • Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

FAQs

What are the primary responsibilities of the Department Manager at Tory Burch?

The primary responsibilities include acting as the leader on the sales floor, delivering exceptional customer experiences, representing the brand, ensuring operational excellence, and driving business results.

What qualifications are required for this position?

Candidates should have 2-4 years of experience in a high volume, customer-driven retail environment, strong personal selling and customer relations experience, previous sales leadership experience, and the ability to lift and perform various physical tasks.

Is prior sales leadership experience necessary for this role?

Yes, previous sales leadership and motivation experience is required to effectively lead the team and achieve sales goals.

What are the core skills needed for the Department Manager position?

Core skills include adaptability, entrepreneurial spirit, collaboration, client and brand focus, living the company values, functional expertise, and for people managers, team building and change leadership.

What is the work schedule flexibility for this role?

The role requires availability and flexibility to work days, nights, weekends, holidays, and during store openings and closings, depending on the needs of the business.

How does Tory Burch support diversity and inclusion in hiring?

Tory Burch is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without discrimination based on various protected classes under applicable law.

Does Tory Burch provide disability accommodations?

Yes, Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities, including changes to the application process or work procedures.

What is the expectation for customer engagement in this role?

The Department Manager is expected to take ownership of the customer journey, customize experiences for the customer demographic, and maintain productive customer relationships through proactive outreach.

How is success measured for this position?

Success is measured through the achievement of personal sales and metric goals, maintaining a solid client book, managing sales floor effectiveness, and adapting to business rhythms.

What support will I have as a Department Manager?

You will partner directly with the General Manager (GM) and Assistant General Manager (AGM) for effective store communications, team meetings, and overall store leadership.