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Department Supervisor

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Halfords

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Canterbury

AI generated summary

  • You should have team leadership experience, strong customer service skills, the ability to train others, a track record of meeting sales targets, and a commitment to your development. Knowledge of motoring or cycling is a plus.
  • You will oversee daily operations, coach team members, ensure top service, follow security protocols, invest in training, support career development, and hold key holder responsibilities.

Requirements

  • Experience of supervising or leading a small team
  • Experience of delivering great customer service ideally in a retail sales or a services business environment
  • Experience of delivering on the job training / coaching to others
  • Experience of working to tight deadlines
  • A track record of achieving exceptional results against sales targets
  • Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

Responsibilities

  • Responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
  • Support the store management team to enable the best service delivery to our customers.
  • Commitment to following all in store security and stock loss procedures.
  • Invest heavily in training to give our colleagues skills to develop their careers.
  • Help colleagues make their ambitions a reality, whether it’s in Retail or elsewhere in the Group.
  • Key holder responsibility.

FAQs

What is the hourly pay for the Department Supervisor position?

The hourly pay for the Department Supervisor position is £12.24 per hour.

Do I need to have technical knowledge in motoring or cycling to apply?

No, technical knowledge in motoring or cycling is not essential as technical training will be provided. However, a commitment to your own development is important.

What are the primary responsibilities of a Department Supervisor?

The primary responsibilities include supervising the day-to-day running of a department, coaching team members, delivering excellent customer service, and supporting the store management team.

What qualifications or experience do I need to be successful in this role?

Successful candidates will need experience in supervising or leading a small team, delivering great customer service, providing on-the-job training, working to tight deadlines, and achieving sales targets.

What kind of training and development opportunities are available?

Halfords invests heavily in training to support colleagues in developing their careers, offering skills training to help you progress in retail or other career paths within the Group.

What employee benefits are offered?

Benefits include store discounts, employee discounts, discounts on breakdown cover, a wellness program, a Trade Price Bike Scheme, life assurance, access to a Sharesave scheme, a Cycle to Work scheme, and more.

Is this position suitable for someone with no previous retail experience?

While retail experience is ideal, candidates who may not meet all criteria are still encouraged to apply, as Halfords values diversity and inclusivity in the workplace.

Is there any support for financial planning provided to employees?

Yes, Halfords offers Wagestream, a financial planning app that allows you to access up to 30% of your pay as you earn and saves automatically for future needs.

What is the focus of Halfords as a company?

Halfords is focused on rapidly growing its business with an emphasis on motoring services and electric mobility, being the UK’s leading retailer in these areas.

Can I apply if I don't meet all the specified criteria?

Yes, you are encouraged to apply even if you don't meet all the criteria, as Halfords is committed to creating an inclusive workplace and welcomes diverse applicants.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.