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Deputy General Manager - Protea Hotel by Marriott Sea Point

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Marriott International

Jan 7

Applications are closed

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Cape Town

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

  • Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
  • Coordinates all Food & Beverage functions and communication.
  • Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
  • Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
  • Motivates team to achieve operational excellence; encouraging calculated risk-taking.
  • Maintains profit margins without compromising guest or employee satisfaction.
  • Maintains the property as a safe and secure facility for guests and employees.
  • Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
  • Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
  • Incorporates guest satisfaction as a component of staff/operations meetings.
  • Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.
  • Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
  • Advises brand and regional team of growth opportunities.
  • Participates in sales calls, local events and site visits with members of the sales team to acquire business.
  • Assists the General Manager in researching and analyzing new products, pricing and services of competition.
  • Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
  • Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
  • Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
  • Coaches by providing specific feedback to improve employee performance.
  • Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
  • Assists in coordinating the development and communication of emergency procedures.
  • Celebrates successes and publicly recognizes the contributions of employees.
  • Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
  • Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
  • Provides support for operational functions as needed to meet business needs.

FAQs

What is the job title for this position?

The job title is Deputy General Manager at Protea Hotel by Marriott Sea Point.

Where is the location of the job?

The job is located at Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, 8005.

What type of employment is offered for this position?

This position is a full-time management role.

What are the educational requirements for this job?

Candidates must have either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 3 years of experience, or a 4-year bachelor's degree in the same fields with 1 year of experience in relevant areas.

What key responsibilities does the Deputy General Manager have?

Key responsibilities include managing Food & Beverage and Rooms Operations, overseeing property operations and department budgets, managing guest experience, supporting sales and marketing strategies, and conducting human resources activities.

Is experience in the hospitality industry required?

Yes, experience in guest services, front desk, housekeeping, sales and marketing, or management operations is required.

What competencies are important for this role?

Important competencies include leadership, communication, problem-solving, decision-making, adaptability, and the ability to build relationships.

Does the position involve supporting sales and marketing initiatives?

Yes, the Deputy General Manager is expected to assist in building relationships with local organizations to increase brand awareness and support sales activities.

What commitment does Marriott International have regarding diversity?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, with non-discrimination on any protected basis.

Can candidates from diverse backgrounds apply for this position?

Yes, candidates from diverse backgrounds are encouraged to apply, as Marriott International values inclusivity and diversity in their workforce.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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