FAQs
What is the primary responsibility of a Deputy Manager in this role?
The primary responsibility is to identify and grow talent while leading, motivating, and coaching direct reports to establish an effective team and manage performance for continuous KPI achievement.
What qualifications are required for this position?
Candidates should have a graduate degree, with CCNA or CWNA certifications being desirable. Additionally, 6 to 8 years of experience in telecommunications is required.
How does the Deputy Manager ensure quality and productivity in day-to-day operations?
The Deputy Manager ensures consistent quality and productivity by managing operations according to the relevant service level metrics or revenue and funnel goals.
What type of communication skills are necessary for this position?
Strong communication skills are essential to ensure that quarterly strategies and monthly and weekly priorities are clearly understood and adhered to by associates, with the ability to adjust messaging for different audiences.
How should the Deputy Manager respond to changes in workflow or processes?
The Deputy Manager should be able to adapt quickly to changes in workflows, processes, procedures, and product features to keep the team aligned and effective.
What should the Deputy Manager do if they encounter bottlenecks in operations?
The Deputy Manager should proactively share any existing bottlenecks and challenges, providing quantified impacts on operations to allow for appropriate prioritization of tasks.
Is maintaining a professional demeanor important in this role?
Yes, maintaining a professional and personable demeanor at all times is crucial for fostering a positive work environment and effectively leading the team.
What experience is particularly relevant to this Deputy Manager role?
Experience in order management within the telecommunications sector is particularly relevant, along with a background in managing direct reports and achieving performance metrics.