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Deputy Oultet Manager - Casa Brera

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Marriott International

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Milan

AI generated summary

  • You need 2-4 years in luxury hospitality, fluent English and intermediate Italian, team management skills, HACCP knowledge, event planning ability, a people-oriented demeanor, and a safety-first mindset.
  • You will oversee F&B operations, lead the team, manage budgets, ensure compliance with standards, enhance guest satisfaction, and provide training while handling daily operations and financial tasks.

Requirements

  • 2-4 years’ experience in the food and beverage, ideally within the hospitality luxury lifestyle industry.
  • Fluent English and at least intermediate Italian.
  • Can-do attitude and willing to go the extra-mile.
  • Solid experience in managing and training teams.
  • Knowledge of HACCP policies and procedures.
  • Ability to plan, organize and promote small to medium size events.
  • A warm, people-oriented demeanor and a team-player attitude.
  • A safety-first approach.
  • Positive outlook and dependability.

Responsibilities

  • overseeing the F&B operations in the outlet
  • leading the F&B team, managing the daily operations of the outlet
  • applying Standard Operating Procedures and company guidelines
  • managing function's controllable expenses to achieve or exceed budgeted goals
  • supervises and manages employees and all day-to-day operations of the hotel outlet
  • understands employee positions well enough to perform duties in employees' absence
  • maintains service and sanitation standards in restaurant, bar/lounge and room service areas
  • reviews staffing and schedules with the outlets supervisors to ensure that guest service, operational needs and financial objectives are met
  • support the management in planning, organizing and promoting events on-property
  • be responsible for stock control, inventory, orders and stockrooms operations in conjunction with Purchasing department
  • utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
  • encourages and builds mutual trust, respect, and cooperation among team members
  • serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values
  • identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line With Marriott
  • develops specific goals and plans to prioritize, organize, and accomplish your work
  • ensures and maintains the productivity level of employees
  • provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
  • ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
  • ensures compliance with all applicable laws and regulations
  • ensures compliance with food handling and sanitation standards
  • establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
  • establishes guidelines so employees understand expectations and parameters
  • monitors alcohol beverage service in compliance with local laws
  • provides services that are above and beyond for customer satisfaction and retention
  • improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis
  • displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • empowers employees to provide excellent customer service
  • acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations
  • handles guest problems and complaints and record them into the property internal system
  • meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
  • ensures corrective action is taken to continuously improve service results
  • incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
  • manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
  • provides guidance and direction to associates, including setting performance standards and monitoring performance
  • identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
  • ensures employees are treated fairly and equitably. Strives to improve employee retention
  • ensures employees receive on-going training to understand guest expectations
  • solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
  • strives to improve service performance
  • ensures recognition is taking place across areas of responsibility
  • provides information to supervisors, co-workers, and associates by telephone, in written form, e-mail, or in person
  • analyzes information and evaluating results to choose the best solution and solve problems
  • assists servers and hosts on the floor during meal periods and high demand times
  • recognizes good quality products and presentations
  • supervises daily shift operations in any F&B outlets in the absence of F&B Outlets Manager
  • oversees the financial aspects of the department including purchasing and payment of invoices using the company internal system

FAQs

What is the job title for this position?

The job title is Deputy Outlet Manager at Casa Brera.

Where is Casa Brera located?

Casa Brera is located at Piazzetta M Bossi No 2, Milan, Milan, Italy.

What is the employment type for this position?

This is a full-time position.

How many days a week will I be working?

You will be working 5 days a week with 2 days off.

What qualifications are required for this role?

A minimum of 2-4 years’ experience in the food and beverage industry, ideally within luxury hospitality, along with fluency in English and at least intermediate Italian is required.

What are the main responsibilities of the Deputy Outlet Manager?

The main responsibilities include overseeing F&B operations, managing the F&B team, applying Standard Operating Procedures, and managing controllable expenses to achieve budget goals.

What type of experience is preferred for candidates?

Candidates should have a 360° understanding of luxury lifestyle hospitality and national and international experience in leading and training teams.

Is there an opportunity for career advancement within Marriott?

Yes, there are national and international promotion opportunities for the right candidates within Marriott International.

What kind of training does the company offer?

The company offers world-class training and development programs tailored to enhancing skills and promoting growth within the Marriott family.

Will I be involved in planning and organizing events?

Yes, you will support management in planning, organizing, and promoting events on-property.

What are the characteristics of the ideal candidate?

The ideal candidate is a food and beverage enthusiast with a can-do attitude, solid experience in managing and training teams, and a warm, people-oriented demeanor.

Are there any specific compliance standards I need to be aware of?

Yes, candidates should have knowledge of HACCP policies and procedures and ensure compliance with food handling and sanitation standards.

What benefits does the company offer its employees?

Benefits include discounted room nights, meals, and spa access, a breakfast rate of 5 euros in European hotels, performance and recognition programs, and wellness initiatives.

What is the starting date for this position?

The starting date is as soon as possible.

Does Casa Brera encourage diversity in its workforce?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.