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Deputy Store Manager - Full Time

  • Job
    Full-time
    Junior Level
  • Customer Relations

AI generated summary

  • You need 1 year of retail management experience, a strong passion for retail, flexibility for a 7-day shift, excellent communication skills, and a willingness to undergo 6 months of training.
  • You will lead your team to enhance customer experience, drive sales, manage operations, ensure compliance, recruit, and step in as Duty Manager when needed, all while being hands-on in daily tasks.

Requirements

  • You have at least 1 year’s management experience in a retail environment.
  • Passionate about retail with a proven track record of delivering excellent results and maintaining high standards.
  • Flexible to work a 7-day shift pattern, including weekends and bank holidays.
  • A strong team player with exceptional communication skills, able to engage and motivate your team.
  • Ready to undertake 6 months of comprehensive training, covering everything from customer service and health & safety to pet care.

Responsibilities

  • Leading and inspiring your team to ensure a fun, productive, and customer-focused environment.
  • Maximising sales and ensuring your team performs across all key KPIs.
  • Managing store operations, including recruitment, stock management, and compliance with health and safety.
  • Taking on the role of Duty Manager in the absence of the Store Manager.
  • Being hands-on, driving the store’s success by leading from the front.

FAQs

What are the main responsibilities of the Deputy Store Manager?

As the Deputy Store Manager, you will lead and inspire your team, maximize sales, manage store operations including recruitment and stock management, take on the role of Duty Manager in the absence of the Store Manager, and drive the store's success through hands-on leadership.

What qualifications are required for this role?

You need at least 1 year of management experience in a retail environment, a passion for retail, excellent communication skills, and flexibility to work a 7-day shift pattern, including weekends and bank holidays.

Is prior experience with pets necessary for this position?

While prior experience with pets is not explicitly required, a readiness to undertake 6 months of comprehensive training covering pet care and related topics is essential.

What training will I receive as a Deputy Store Manager?

You will receive 6 months of comprehensive training, covering customer service, health & safety, and pet care to ensure you can deliver exceptional service.

What benefits does Pets at Home offer for this role?

Benefits include annual bonus opportunities, 28 days paid leave (rising to 33 days after 2 years), a birthday day off, life assurance, a company pension contribution, and a colleague discount of 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off own brand products.

Where is the store located?

The Pets at Home store is located in Yeovil, within a vibrant retail park that offers various amenities, free on-site parking, and good transport links.

What is the work schedule like?

The Deputy Store Manager is required to be flexible and will work a 7-day shift pattern, which includes weekends and bank holidays.

How is diversity valued at Pets at Home?

Pets at Home values and respects diversity in all its forms, aiming to reflect the communities they operate in, and encourages all colleagues to be themselves and contribute through their unique values and behaviors.

How can I apply for this position?

You can apply for the Deputy Store Manager position by submitting your application online. Please note that the vacancy may close early due to high application volumes, so it's advisable to apply as soon as possible.

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.