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Design Director, User Experience

  • Job
    Full-time
    Expert Level
  • Design
  • London

AI generated summary

  • You need experience in regulated sectors, a strong portfolio showcasing high-quality design, and a Figma link for review to qualify for this position.
  • You will lead design strategy, conduct user research, create workflows, oversee visual design, refine design systems, collaborate cross-functionally, advocate for user-centered design, and present insights.

Requirements

  • Typically, a candidate at this level has sufficient years of experience and some previous experience in regulated spaces like finance, health or insurance.
  • A portfolio is required to be considered for this position.
  • This portfolio should demonstrate some or most of the expertise described above.
  • While process is extremely important, a portfolio should demonstrate a high-quality end product that you’re proud of leading.
  • A portfolio could include a Figma link that’s open to view access.

Responsibilities

  • Design Leadership & Strategy: Serve as the primary UX and design subject matter expert for our product, influencing design direction. Develop and implement design strategies that align with the firm's business goals, ensuring design excellence in all of our deliverables. Support and mentor other designers, fostering growth and professional development.
  • User Research & Insights: Guide the execution of comprehensive user research, including surveys, interviews, and heuristic evaluations. Define and review user personas and translate research findings into actionable insights. Advocate for integrating user feedback and insights to continuously improve user experiences.
  • Interaction & Information Design: Drive the creation of elegant workflows and patterns that express exceptional customer experiences. Oversee the creation of concepts, wireframes, storyboards, and prototypes to support product design goals.
  • Visual/UI Design: Direct and implement engaging visual styles that drive the value of our products and show exceptional craftsmanship. Act as a custodian of user interface and visual design standards, ensuring an ever-increasing quality of design excellence.
  • Design Systems & Standards: Contribute to and refine our design systems, guidelines, and standards to ensure scalability and efficiency. Provide thoughtful strategy and insights on how to work with a large-scale design system while maintaining product flexibility and creativity.
  • Cross-Functional Collaboration: Build strong relationships with key stakeholders, product managers, engineers, and cross-functional teams to align design initiatives with business and technical goals. Act as a design ambassador, promoting user-centered design principles and the importance of design in achieving business success.
  • Thought Leadership & Advocacy: Act as a champion for user-centered design, providing guidance to teams outside the design team. Stay ahead of industry trends, continuously fine-tuning expertise in UX and design practices.
  • Communication & Influence: Present design strategies, insights to senior leadership, driving consensus and buy-in. Foster a culture of innovation and collaboration, inspiring teams to deliver their best work.

FAQs

What is the primary focus of the Design Director, User Experience role?

The primary focus is to lead and shape the design vision, strategy, and execution of user experiences within the Treasury Services team, delivering exceptional value to clients through user-centered designs.

Where is the Design Director position located?

The position is located in London and follows a hybrid work model, requiring in-office attendance 4 days a week.

What type of experience is preferred for this role?

Candidates typically have sufficient years of experience in UX design, user research, and system thinking, preferably with previous experience in regulated spaces like finance, health, or insurance.

Is a portfolio required for this position?

Yes, a portfolio is required to be considered for this position, showcasing expertise in areas outlined in the job description, including a high-quality end product.

What types of tasks will the Design Director be responsible for?

The Design Director will be responsible for design leadership and strategy, user research and insights, interaction and information design, visual/UI design, contributing to design systems, cross-functional collaboration, thought leadership, and communication with stakeholders.

What kind of collaboration is expected in this role?

The Design Director is expected to build strong relationships with key stakeholders, such as product managers and engineers, to align design initiatives with business and technical goals and promote user-centered design principles.

What awards has BNY received that reflect its workplace culture?

BNY has received awards such as America’s Most Innovative Companies (Fortune, 2024), World’s Most Admired Companies (Fortune, 2024), and a 100% score in the Human Rights Campaign Foundation's Corporate Equality Index (2023-2024), among others.

What benefits does BNY offer for this role?

BNY offers competitive compensation, benefits, wellbeing programs, flexible global resources, generous paid leave, and support for personal resilience and financial goals.

How does BNY value diversity and inclusion?

BNY is committed to diversity and inclusion and has received high scores on various equality indices, indicating a strong focus on creating an inclusive workplace for underrepresented groups and individuals with disabilities.

What are some key aspects of the company’s mission?

BNY Mellon’s mission includes acting as a trusted point of contact for clients managing financial assets, expanding financial markets, and a commitment to innovative thinking and exceptional client service, all while maintaining integrity in its operations.

Consider Everything

Finance
Industry
10,001+
Employees
1784
Founded Year

Mission & Purpose

Established in 1784, BNY Mellon is America’s oldest bank and the first company listed on the New York Stock Exchange (NYSE: BK). Today, BNY Mellon powers capital markets around the world through comprehensive solutions that help clients manage and service their financial assets throughout the investment life cycle. BNY Mellon had $46.9 trillion in assets under custody and/or administration and $1.9 trillion in assets under management as of June 30, 2023. BNY Mellon has been named among Fortune’s World’s Most Admired Companies and Fast Company’s Best Workplaces for Innovators. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.