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Design Researcher

  • Job
    Full-time
    Junior Level
  • Research & Development
    Design
  • McLean

AI generated summary

  • You need a Master's in a relevant field, 2+ years of human subjects research experience, familiarity with quant UX methods, and strong collaboration and program management skills.
  • You will conduct user research, collaborate with teams, mentor designers, advocate for customer needs, distill insights, and present findings to influence product design and enhance customer experiences.

Requirements

  • Masters Degree in a social science, human factors, cognitive science, human computer interaction or behavioral economics
  • At least 2 years of experience with human subjects research
  • Advanced degree or certifications in a design or research related field
  • Experience or familiarity with quant UX research methods
  • Comfortable working with a variety of business partners, delivering outcomes, and program management

Responsibilities

  • This researcher will cover our internal data storage and data consumption capabilities, and will partner with adjacent efforts on our broader data lake and data consumption tooling workstreams. In the role, you’ll be asked to handle a variety of responsibilities, including:
  • Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
  • Translate complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocate for the customer through human-centered research methodologies
  • Champion prioritization of design centered product enhancements grounded in research and analysis
  • Actively teach and mentor designers in research methods
  • Work with partners and teams across various geographies
  • Embrace and advocate for an experience mindset - this is as important to the work as the results
  • Participating in hiring by reviewing resumes, conducting interviews and attending consensus
  • Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
  • Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration
  • Participate in end-to-end product design by:
  • Conducting rigorous in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
  • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders
  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs
  • Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers

FAQs

What is the job title for this position?

The job title is Design Researcher.

What are the main responsibilities of the Design Researcher?

The main responsibilities include collaborating with engineering, product, and business teams, conducting human-centered research, advocating for design-centered product enhancements, mentoring designers in research methods, and presenting research insights to various stakeholders.

What qualifications are required for this position?

A Master's degree in a social science, human factors, cognitive science, human-computer interaction, or behavioral economics is required, along with at least 2 years of experience with human subjects research.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include an advanced degree or certifications in a design or research-related field, experience or familiarity with quant UX research methods, and comfort working with various business partners and program management.

Is there potential for performance-based compensation?

Yes, this role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What are the salary ranges for this position in different locations?

The salary ranges are as follows: - McLean, VA: $127,500 - $145,500 - New York, NY: $139,100 - $158,700 - Richmond, VA: $115,900 - $132,200

Does Capital One sponsor employment authorization for this position?

No, Capital One will not sponsor a new applicant for employment authorization for this position.

What is the work environment like at Capital One?

The work environment values collaboration, openness, innovation, teamwork, and respect, with a focus on helping customers succeed.

How does Capital One promote diversity and inclusion in the workplace?

Capital One is committed to diversity and inclusion, providing equal opportunity to all qualified applicants regardless of various backgrounds and statuses.

How can applicants request accommodations during the application process?

Applicants can request accommodations by contacting Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

Finance
Industry
10,001+
Employees

Mission & Purpose

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate. Inspire. And develop the tools our customers need to improve their financial lives. That’s where you come in. Your ideas, your experiences and your skills will help us make banking simpler. Working here is about doing bold things. And having that feeling like you belong right where you are. Because we’re doing cool work that lets you have a life outside of work. That’s life at Capital One.