FAQs
What is the primary responsibility of a Detailer?
The primary responsibility of a Detailer is to provide an exceptional customer experience through meticulous detailing of vehicles, ensuring each client receives a positive first impression upon delivery.
What qualifications are required for the Detailer position?
A High School Diploma or equivalent, a valid G class driver's license, and the ability to provide your own tools are required for the Detailer position.
Is previous experience in vehicle detailing necessary?
While previous experience is beneficial, the job description emphasizes a strong attention to detail and a commitment to learning, which suggests that those without direct experience may still be considered if they demonstrate the necessary work ethic and willingness to learn.
What specific tasks does a Detailer perform?
A Detailer cleans and details vehicle exteriors and interiors, performs basic maintenance checks, inspects vehicles for deficiencies, maintains a clean workspace, and completes quality control checklists before delivery.
Are there any physical demands associated with this job?
Yes, the job requires frequent bending, crouching, reaching, handling tools, and the ability to lift materials weighing in excess of 50 lbs.
How important is customer interaction in this role?
Customer interaction is very important; the Detailer is expected to provide positive energy when interacting with customers and to uphold the company's reputation as a Brand Ambassador.
What kind of training will a Detailer receive?
Detailers are expected to participate in formal training sessions to stay updated with rapidly changing automotive technology and to attend recommended training and information sessions.
Is there a need for ongoing maintenance of the work area?
Yes, Detailers are responsible for keeping the shop and parking lot clean and organized at all times, which includes sweeping and handling garbage disposal daily.
What are KPIs, and how do they relate to this job?
KPIs, or Key Performance Indicators, are metrics that assess the performance of the shop's operations. As a Detailer, you are expected to maintain Boyd's KPIs related to sales, gross profit, customer satisfaction, and more.
Is there an opportunity for career advancement in this role?
Yes, the job encourages continuous learning and may offer opportunities for advancement through training and demonstrating commitment to the company's core values and operational goals.