Digital Business Relationship Manager

Carrier

6d ago

Job
Full-time
Expert Level
IT & Cybersecurity
Business, Operations & Strategy
Gurgaon

AI generated summary

You need 10+ years in IT, a Bachelor's in Computer Science, expertise in digital transformation, analytics, and emerging technologies, along with experience in change management and vendor governance.
You will drive IT strategy, manage change, oversee staffing, enhance customer experiences, ensure data security, lead digitization efforts, and leverage emerging technologies for business growth.

Requirements

* Role-holder needs to be a change agent in transforming Carrier India into an agile, data-led culture; inculcate cloud-first thinking through appropriate digital workplace technologies and platforms, to ensure that data and analytics solutions gain credibility and acceptance across the business.
* As a Business Partner, this role will be instrumental in envisioning, incubating and scaling up Digital-Native Business Platforms in the organization as separate business stream(s).
* Drive culture and transformation for successful implementation and adoption of change associated with digital & analytics way of working.
* Support the vision and goals through functional leadership: Study global best practices in HVAC Manufacturing industry and develop an impactful IT and product strategy in order to make technology a differentiator for the company.
* Identify priority areas based on internal business needs and external trends to ensure that key business initiatives are rapidly supported with the right digital strategy.
* Review and identify new areas of technology, align the IT team and vendors to the organization's goals and targets and create internal 'champions' for its vision and values.
* Handling change management and Business / Functional stake holders influencing and alignment from initiation of projects and guide on business benefits to Cross Functional Teams across organization.
* Create and manage IT organization with People and technology focus: Ensure the optimum staffing and skills levels for the DT function (Both Direct and or Indirect Teams) in line with service promises of the business, expansion plans, staff costs and productivity norms.
* Support the hiring/ outsourcing and on-boarding of high-quality staff and vendors.
* Drive functional capability through rigorous functional and behavioral training and certifications for the team.
* Ideate and envision technology backbone: Ideation and envisioning of complete technology backbone for existing business throughput maximization both on business and consumer side.
* Ideate and spearhead new product development: Own up user journeys and map technology interventions in order to create an enhanced customer experience as well as efficient functioning of user departments.
* Ideate and develop customer centric products within app and web domain with focus on markets across product categories in building materials; Manage and develop a robust tech stack for in-house customers includes managing internal applications as well as Customer facing Application.
* Support all DT infrastructure and systems needs arriving out of expansion: Plan for additional capacity for expansion.
* Design all SOPs, SLAs and processes, communicate and train on them rigorously along with Shared Services Teams.
* Appoint and manage systems vendor to meet their project plan deliverables and ensure a timely 'go live’.
* Lead digitization & Analytics capability development efforts across different departments to make it way of life within organization.
* Ensure data safety and Cyber security: Conduct regular audits to ensure adherence to data security policies, highlight areas of non-compliance and undertake remedial action where necessary, lead and ensure ITGC Audits are conducted and any risks mitigated from Digital Perspective.
* Established vendor governance framework by formulating relevant metrics and KPIs to improve the overall efficiency.
* Experience of Shop floor automation setup using IoT, building advanced analytics model and calculate ROI.
* Enable business growth across the value chain leveraging Industry 4.0 technologies including emerging technology solutions (Artificial Intelligence, Robotic Automation, Augmented Reality etc.) to ensure that the Carrier is proactively keeping pace with evolution in the market.
* >10 years
* Bachelors in Computer Science or Information Technology
* Advanced degree desired

Responsibilities

Support the vision and goals through functional leadership: Study global best practices in HVAC Manufacturing industry and develop an impactful IT and product strategy in order to make technology a differentiator for the company. Identify priority areas based on internal business needs and external trends to ensure that key business initiatives are rapidly supported with the right digital strategy. Review and identify new areas of technology, align the IT team and vendors to the organization's goals and targets and create internal 'champions' for its vision and values.
Handling change management and Business / Functional stake holders influencing and alignment from initiation of projects and guide on business benefits to Cross Functional Teams across organization.
Create and manage IT organization with People and technology focus: Ensure the optimum staffing and skills levels for the DT function (Both Direct and or Indirect Teams) in line with service promises of the business, expansion plans, staff costs and productivity norms. Support the hiring/ outsourcing and on-boarding of high-quality staff and vendors. Drive functional capability through rigorous functional and behavioral training and certifications for the team.
Ideate and envision technology backbone : Ideation and envisioning of complete technology backbone for existing business throughput maximization both on business and consumer side.
Ideate and spearhead new product development : Own up user journeys and map technology interventions in order to create an enhanced customer experience as well as efficient functioning of user departments. Ideate and develop customer centric products within app and web domain with focus on markets across product categories in building materials; Manage and develop a robust tech stack for in-house customers includes managing internal applications as well as Customer facing Application.
Support all DT infrastructure and systems needs arriving out of expansion: Plan for additional capacity for expansion. Design all SOPs, SLAs and processes, communicate and train on them rigorously along with Shared Services Teams. Appoint and manage systems vendor to meet their project plan deliverables and ensure a timely 'go live’.
Lead digitization & Analytics capability development efforts across different departments to make it way of life within organization.
Ensure data safety and Cyber security: Conduct regular audits to ensure adherence to data security policies, highlight areas of non-compliance and undertake remedial action where necessary, lead and ensure ITGC Audits are conducted and any risks mitigated from Digital Perspective.
Established vendor governance framework by formulating relevant metrics and KPIs to improve the overall efficiency.
Experience of Shop floor automation setup using IoT, building advanced analytics model and calculate ROI.
Enable business growth across the value chain leveraging Industry 4.0 technologies including emerging technology solutions (Artificial Intelligence, Robotic Automation, Augmented Reality etc.) to ensure that the Carrier is proactively keeping pace with evolution in the market.
Working collaboratively on the above with shared services and COE Teams.

FAQs

What is the job title for this position?

The job title is Digital Business Relationship Manager.

Where is the location for this role?

The location for this role is Gurgaon, India.

What type of employment is this position?

This position is offered as a full-time role.

What is the primary focus of the Digital Business Relationship Manager?

The primary focus is to partner with the leadership team to establish a digital technology vision and objectives that enable business unit goals.

What are some key responsibilities of this role?

Key responsibilities include handling change management, creating an IT organization focused on people and technology, and envisioning the technology backbone for business operations.

How many years of experience are required for this position?

More than 10 years of experience are required for this position.

What educational qualifications are necessary for this role?

A Bachelor's degree in Computer Science or Information Technology is necessary, and an advanced degree is desired.

What kind of culture is the role-holder expected to drive?

The role-holder is expected to drive a culture of agility and a data-led mindset, promoting cloud-first thinking and adherence to digital and analytics practices.

What skills are critical for success in this position?

Critical skills include change management, business acumen, problem-solving, and the ability to influence and lead teams.

Will there be opportunities for professional development?

Yes, there will be professional development opportunities to help drive forward your career.

Is there a commitment to diversity and inclusion in the workplace?

Yes, the company is committed to creating a diverse and inclusive environment as part of its growth and innovation strategy.

Who does this position report to?

This position reports to the South Asia Digital CIO.

Is experience with IoT and advanced analytics required?

Yes, experience with shop floor automation setup using IoT and building advanced analytics models is preferred.

Are there employee benefits offered?

Yes, competitive benefits programs are offered, including flexible schedules and parental leave.

Carrier

Manufacturing & Electronics

Industry

10,001+

Employees

Mission & Purpose

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.