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Digital Customer Engagement Specialist

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GitLab

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Marketing
  • Quick Apply

AI generated summary

  • You need SaaS experience in Customer Success/Experience/Marketing, strong data analysis skills, proficiency in tools like Google Sheets/Tableau, and great communication abilities.
  • You will plan and execute digital programs, coordinate with teams, analyze data for insights, prepare performance reports, manage projects, and maintain documentation for team activities.

Requirements

  • Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment.
  • Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus.
  • Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS).
  • Detail-oriented with excellent analytical, organizational, and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment.
  • Experience with marketing automation tools and/or customer success platforms is highly desirable.

Responsibilities

  • Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events.
  • Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies.
  • Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions.
  • Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives.
  • Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects.
  • Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.

FAQs

Do we support remote work?

Yes, GitLab supports fully remote work in an asynchronous environment.

Is there a specific location for this job?

No, this role is open to candidates in various countries around the world, but there may be location-based eligibility requirements.

What is the vacation policy?

GitLab offers unlimited paid time off (PTO) for employees.

What tools and software should candidates be familiar with?

Candidates should have experience with customer success tools like Gainsight, email marketing tools, Learning Management Systems (LMS), and data analysis tools such as Google Sheets and Tableau.

Are there opportunities for professional development?

Yes, GitLab provides a growth and development budget to support employees' professional development.

Is prior experience required for this role?

No, GitLab welcomes candidates with varying levels of experience, and they encourage individuals who may not meet every single requirement to apply.

What employee benefits does GitLab offer?

GitLab offers benefits to support health, finances, and well-being, including equity compensation, home office support, and parental leave.

What competencies are important for this role?

Important competencies include strong analytical skills, detail orientation, exceptional written and verbal communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Are there any incentives related to salary for this position?

Yes, this role is eligible for incentive pay targeted at up to 100% of the offered base salary.

How does GitLab ensure a diverse and inclusive work environment?

GitLab is committed to being an equal opportunity workplace and does not tolerate discrimination or harassment based on various protected characteristics.

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Technology
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.