Digital Customer Service Advisor

White Stuff

Jun 24, 2024

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Leicester, +1

Requirements

Experience in a previous social media customer service for a B2C brand, ideally in a retail environment.
Confidence and experience in managing negativity on social channels and turning into positive.
Experience of communicating with customers effectively via email live chat.
Excellent communication and interpersonal skills.
Exceptional attention to detail.
Cheerful disposition with a flexible and positive approach to work and others.
To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.

Responsibilities

As a digital customer service advisor, you will be responsible for communicating with our customers through our digital touchpoints in a timely and brand enhancing manner.
Be a champion of Social Media Customer Service Channels within the team and working closely with Brand Team to respond to queries and foster positive engagement with customers.
You will be the primary point of contact between our business and customers via our digital channels. These include social media, email, live chat and Trust Pilot.
Supporting and advising customers who are placing orders, require information and styling advice.
Dealing with any queries and complaints raised and resolving to a positive outcome.

FAQs

What are the working hours for the Digital Customer Service Advisor role?

The operating hours for this role are Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 4pm. You will be scheduled to work within those hours.

Is travel required for this role?

Yes, occasional travel to Head Office in London and our Customer Service Office in Leicestershire is required for this Hybrid role. A reliable internet connection is also necessary.

What is expected from a White Stuff Digital Customer Services Advisor?

A White Stuff Digital Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.

White Stuff

Life would be dull if we all looked the same.

Fashion & Arts

Industry

1001-5000

Employees

1985

Founded Year

Mission & Purpose

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive. We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Growing at White Stuff: We want to make sure there are numerous opportunities for our people to learn and grow. Our focus is enabling our people to develop personally and professionally through a combination of great conversations with your manager, supportive tools, and both internal and external training that supplements learning within your role. Benefits and Perks: At White Stuff we are a supportive family. We pride ourselves on working together to grow and evolve in a creative environment that’s so much more than just a place to work. Our surroundings matter, as do our values, that’s why we offer colleague discount on our lovely products, social events to bring everyone together and volunteering days to help our teams support what matters to them. Doing Good Stuff: We’re dependable sorts at White Stuff, we want to make a meaningful difference to the world around us. It’s not just words, we’ve made some solid commitments to improve the world we live in. From our charity partners and our people, to our supply chain and our environment, doing good stuff runs through the heart of everything we do.