Digital Design Project Manager

NatWest Group

10d ago

Applications are closed

Job
Full-time
Senior Level
Edinburgh

Requirements

The ability to deliver large, complex initiatives end to end, realising business outcomes and improvements to customer experience that support strategic direction.
An understanding of digital design with a strong focus on UX/UI design and research processes and you'll champion design thinking and user experience best practices.
Knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery.
Proven ability to adapt to quickly changing environments.
The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues.
Strong analytical skills to identify potential roadblocks, assess risks and implement solutions to keep projects on track.
An understanding and experience of change frameworks and idea to value tools and methodologies.
The ability to manage the full project lifecycle end to end, by delivering digital projects on time and within scope.
A deep understanding of human centred design principles and design thinking methodologies.
The ability to provide expertise in digital channels, including mobile, online and digital propositions.
Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management.
Good creative thinking, collaboration and stakeholder management skills.

Responsibilities

We’ll look to you to lead the planning, execution and delivery of projects and programme workstreams, delivering human centred digital experiences
Working collaboratively, you’ll make sure all aspects of projects are designed, impact assessed and delivered to time and quality
This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge in a truly inclusive environment
As a Digital Design Project Manager, you’ll be managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first
Leading projects from initial discovery through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on customer needs are considered at every stage
You will work closely with cross-functional teams including UX/UI designers, UX researchers, developers and product owners
Planning, running and delivering multiple digital design projects by collaborating with design and development teams to translate customer insights into actionable project plans
Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes
Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite
Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality

FAQs

What is the closing date for applications for the Digital Design Project Manager position?

The closing date for applications is 03/10/2024.

Where is the Digital Design Project Manager position based?

The position is based in Edinburgh, United Kingdom.

What type of employment is offered for this role?

This is a permanent, full-time position.

What are the primary responsibilities of the Digital Design Project Manager?

The primary responsibilities include leading the planning, execution, and delivery of digital projects, ensuring that human-centered design principles are integrated throughout the project lifecycle.

What skills are required for this role?

Candidates need strong communication skills, analytical skills, knowledge of UX/UI design processes, experience with Agile methodology, and a deep understanding of human-centered design principles, among others.

Is experience with technology systems important for this role?

Yes, an understanding of technology systems and processes is essential for managing digital initiatives effectively.

Will I be collaborating with other teams in this role?

Yes, you will work closely with cross-functional teams, including UX/UI designers, UX researchers, developers, and product owners.

What does "customer first" mean in the context of this position?

"Customer first" means prioritizing customer needs and experiences in all decisions and project activities to create meaningful digital experiences.

How does the company promote continuous improvement in project delivery?

The company engages in delivery retrospectives to identify opportunities for process improvements, driving efficiencies and enhancing quality.

Are there flexible working options available for this job?

Yes, the company offers hybrid working options and flexible hours to help employees thrive.

NatWest Group

A relationship bank for a digital world. We champion potential.

Finance

Industry

10,001+

Employees

1968

Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.