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Digital Marketing Manager

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • New York

AI generated summary

  • You need 3+ years in performance media, analytics, team management, and budget handling. Proficiency in Excel, social ad platforms, and strong communication skills are essential.
  • You will manage media plans, optimize performance, lead vendor calls, oversee budgeting, analyze data, deliver reports, and collaborate across teams to drive marketing goals.

Requirements

  • 3+ years of hands-on performance media experience
  • 3+ years of relevant analytical experience
  • 3+ years of managing an agency or team
  • Solid understanding of social and programmatic ad platforms including back-end tracking
  • Experience budget, accruing, and reconciling invoices
  • Experience conducting tests including incrementality, A/B, multi-variant, etc.
  • Experience with an MMM, lift studies, foot traffic measurement solutions
  • High-proficiency with Microsoft Excel specifically for building reports and some data trend analysis views
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills for all levels of an organization
  • Ability to work independently and as part of a team
  • Detail-oriented and highly organized
  • Effectively manage time across competing priorities to meet deadlines and deliver high-quality results
  • Experience with an MMP, GA4, Tableau, Cardlytics, Epsilon a plus
  • Experience at a digital media agency or QSR or retail brand, a plus
  • Hands-on experience or knowledge of card-linked programs, a plus
  • Bachelor's Degree or equivalent work experience

Responsibilities

  • Collaborate and build full-funnel media plans with our media partners
  • Oversee end-to-end execution including briefs, assets, tagging, and any other requirements
  • Manage daily performance optimization to hit annual targets
  • Day-to-day point of contact
  • Lead weekly vendor calls to discuss performance and develop action plans based on learnings
  • Hold partners accountable for performance and deliverables while managing needs and requirements
  • Work with finance partners for budgeting, forecasting, and in-campaign spend tracking
  • Responsible for accruals and invoicing process
  • Act as the primary POC with our vendors and Martech team to advance solutions and capabilities
  • Manage ad hoc technical resolutions
  • Work with internal/external partners to build and maintain reporting
  • Regularly monitor and analyze performance to make recommendations that meet goals and KPIs
  • Deliver weekly/monthly/quarterly performance reports to key stakeholders
  • Build annual roadmaps, including a testing calendar, to support marketing priorities and drive innovation
  • Stay up to date on digital marketing trends, best practices, and technologies
  • Build strong relationships with internal teams including Lifecycle, Brand, Organic Social, Martech, Design/Creative, Insights, and Finance

FAQs

What is the role of the Digital Marketing Manager at Shake Shack?

The Digital Marketing Manager will manage paid media and cash back programs, drive traffic and revenue through digital channels, and execute the digital marketing strategy while collaborating with multiple media partners.

What qualifications are required for the Digital Marketing Manager position?

The position requires 3+ years of hands-on performance media experience, 3+ years of relevant analytical experience, and 3+ years of managing an agency or team, along with a solid understanding of social and programmatic ad platforms.

What type of media will the Digital Marketing Manager work with?

The Digital Marketing Manager will work with Paid Social, Display, CTV, Audio, and Pay-to-Play platforms as part of their media strategy.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include experience with conducting tests such as incrementality and A/B tests, familiarity with MMM and lift studies, and high proficiency in Microsoft Excel.

What tools and technologies should the candidate be familiar with?

Candidates should have experience with MMP, GA4, Tableau, Cardlytics, Epsilon, and ideally have knowledge of card-linked programs.

What is the pay range for the Digital Marketing Manager position?

The pay range for this position is between $98,928.00 - $129,888.00.

What benefits does Shake Shack offer to employees?

Shake Shack offers benefits including weekly pay, performance bonuses, meal discounts, medical, dental, and vision insurance, 401k plan with company match, paid time off, and various development and growth opportunities.

How does the company support its employees' career development?

Shake Shack supports career development through hands-on mentorship, training, and growth potential, along with opportunities to make a lasting impact on the business.

Is there a collaborative environment within the Digital Marketing team?

Yes, the Digital Marketing Manager will work in a highly collaborative and cross-functional role within the marketing organization.

Does Shake Shack have a commitment to community and values?

Yes, Shake Shack is committed to their mission of "Standing For Something Good" and places emphasis on high-quality food and hospitality, with a focus on giving back to the community.

Love your crew + love what you do! Stand For Something Good.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers. In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history. And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community.