FAQs
Do we support remote work?
Yes, we do remote work in a hybrid format, requiring two days per week in the Support Office in Handforth (Cheshire).
What type of experience is required for this role?
A minimum of 5 years of experience in digital operations, with strong operational experience in Retail or E-commerce is required.
Will I need technical skills for this position?
Yes, in-depth understanding of end-to-end website platform operations, expertise in customer order management, and proficiency with Microsoft Power BI, IBM Websphere, Magento, and Hybris are necessary.
What will my main responsibilities include?
Your main responsibilities will include issue resolution and triage, operations management, performance monitoring and alerting, and prioritisation of operational defects and feature requests.
Is this position focused on customer experience?
Yes, the role requires a strong obsession with providing a world-class customer experience and removing friction points in the customer journey.
Will I need to communicate with non-technical stakeholders?
Yes, experience communicating technical concepts, questions, and problems to non-technical stakeholders is essential.
What qualities are important for a candidate in this role?
Important qualities include adaptability, approachability, excellent relationship management, problem-solving skills, and resilience.
What kind of environment should I expect working here?
You can expect a fast-paced, innovative, and fun environment, where teamwork and putting the customer at the heart of everything is valued.
Does Pets at Home value diversity in its workforce?
Yes, Pets at Home values and respects differences in all forms and aims to reflect the diversity of the communities they operate in.