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Digital Process Enablement / ServiceNow CoE

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Sanofi

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You must have a bachelor's in IT, 2+ years as a Senior ServiceNow Developer, Integration Hub expertise, advanced skills in ServiceNow modules, relevant certifications, and familiarity with ITIL and Agile.
  • You will design and develop ServiceNow integrations, configure modules, ensure compliance, provide support, propose improvements, and collaborate on project tracking to meet business needs.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a ServiceNow Developer, with at least 2 years in a Senior or Lead role.
  • Expertise in ServiceNow Integration Hub, REST & SOAP API, JavaScript, Flow Designer
  • Advanced skills in integrating ServiceNow with other Enterprise systems, Clouds (AWS, Azure, GCP) & third-party applications
  • Extensive experience with ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
  • Excellent problem-solving, analytical skills & strong communication skills.
  • ServiceNow Certified Application Developer (CAD) & Certified Implementation Specialist (CIS) certifications.
  • Familiarity with ITIL processes and best practices
  • Understanding of Agile/Scrum principles & tools
  • Experience in a Regulated Pharmaceutical, GxP or SOX environment is a plus

Responsibilities

  • Solution Design: Lead the design of ServiceNow integrations with Sanofi solutions to meet business requirements.
  • Development: Develop and configure ServiceNow APIs, endpoints, and flows.
  • Integration: Integrate ServiceNow with other enterprise systems and third-party applications, leveraging plugins, spokes, and configuring RESTful APIs and gateways.
  • Configuration: Configure ServiceNow modules, including ITSM, ITOM, HRSD, and CSM.
  • Compliance: Ensure all integrations comply with vendor Best Practices & industry regulations (GxP, SOX, Cyber).
  • Continuous Improvement: Propose and implement continuous improvements to enhance efficiency and deliver more customer value.
  • Support: Provide advanced support and maintenance for ServiceNow applications, including testing & troubleshooting to ensure quality and functionality.
  • Collaboration: Foster relationships with partners, experts from other functions, and customers to achieve strategic objectives.
  • Project & Financial Tracking: Monitor progress against project milestones, financial targets, and policy implementations to achieve team goals.

FAQs

What is the job title for this position?

The job title is Digital Process Enablement / ServiceNow CoE.

What is the main purpose of the ServiceNow team at Sanofi?

The ServiceNow team supports 70 manufacturing sites and all of Sanofi’s locations in 170 countries using ServiceNow.

What are the key responsibilities of this role?

Key responsibilities include solution design, development, integration, configuration of ServiceNow modules, ensuring compliance, continuous improvement, advanced support, collaboration, and monitoring project and financial tracking.

What qualifications are required for this position?

A Bachelor’s degree in Computer Science, Information Technology, or a related field, along with proven experience as a ServiceNow Developer and at least 2 years in a Senior or Lead role is required.

What certifications are preferred for this role?

ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are preferred.

Is experience in a regulated environment important for this position?

Yes, experience in a regulated pharmaceutical, GxP, or SOX environment is considered a plus.

What skills are necessary for this job?

Necessary skills include expertise in ServiceNow Integration Hub, REST & SOAP API, JavaScript, advanced integration skills, problem-solving abilities, analytical skills, and strong communication skills.

Are there opportunities for career growth in this position?

Yes, there are countless opportunities to explore and grow your career, including promotions or lateral moves, both at home and internationally.

Does Sanofi have a diversity and inclusion policy?

Yes, Sanofi provides equal opportunities to all, regardless of various demographic factors including race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

What kind of benefits does Sanofi offer to employees?

Sanofi offers a range of health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave.

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.