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Digital Product Owner

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Lockton Companies

7d ago

  • Job
    Full-time
    Senior & Expert Level
  • Dubai

AI generated summary

  • You need 8-10 years in insurance, a relevant degree, UX/UI familiarity, product management certifications, software development knowledge, analytical skills, and strong communication abilities.
  • You will define product vision, manage the backlog, lead agile sprints, gather stakeholder feedback, ensure quality releases, and monitor KPIs to enhance product effectiveness and user experience.

Requirements

  • 8-10 years of experience in insurance and reinsurance industry.
  • Undergrad degree in Computer Science, Engineering, or a related field.
  • Advanced degree (MBA, Master’s in a related field) is a plus.
  • Familiarity with UX/UI design principles.
  • Certifications in Product Management or related fields are highly desirable (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Institute's PMC).
  • Certifications in IT service management or product support (e.g., ITIL, HDI-SCM) is a plus.
  • Strong understanding of software development processes and technologies.
  • Proficiency in using product management tools and methodologies (e.g., JIRA, Confluence, Agile, Scrum, Kanban).
  • Proficiency in using data analytics tools and methodologies to drive decision-making.
  • Ability to create and track key performance indicators (KPIs) and other metrics to drive team success.
  • Knowledge of Lean principles and practices.
  • Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders and team members.
  • Strong problem-solving and analytical skills.
  • High attention to detail and the ability to manage multiple tasks simultaneously.
  • Ability to work under pressure and adapt to changing priorities.

Responsibilities

  • Work closely with Head of Digital to build and maintain a product vision & strategy that aligns with business objectives and needs and company’s overall strategy.
  • Define and continually refine the product roadmap, key milestones for product development, ensuring it aligns with the strategic goals of the organization.
  • Develop, maintain, and prioritize the product backlog, turning high-level project objectives into user stories and detailed requirements.
  • Clearly communicate priorities and acceptance criteria to development partner.
  • Ensure that the backlog is transparent, visible, and understood.
  • Coordinate with business and other stakeholders to gather accurate requirements and needs. Work closely with stakeholders and identify opportunities for product enhancements. Translate business requirements into detailed functional specifications and actionable tasks for the development partner and internal team.
  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Lead sprint planning meetings, identifying the delivery team, ensuring that development partner and/or internal team understand backlog items and acceptance criteria.
  • Actively participate in daily stand-ups, sprint reviews, and retrospectives to ensure that teams are aligned, and obstacles are addressed promptly. Ensure that completed work meets acceptance criteria and is delivered on schedule.
  • Engage with stakeholders to gather feedback, communicate progress, and adjust the product backlog as necessary.
  • Act as the primary point of contact between development partner/ internal team and stakeholders, ensuring clear and effective communication. Provide regular updates to the head of digital on product status, and performance.
  • Collaborate with development partner and internal teams to develop comprehensive test plans and ensure that product releases are of the highest quality. Review and validate that completed features meet stakeholder’s expectations and business requirements.
  • Establish and monitor reporting & key performance indicators (KPIs) to measure product effectiveness, adoptability, and effectiveness of support service. Use data analytics and stakeholder feedback to inform future product enhancements and strategies.
  • Oversee the delivery of product support, ensuring timely and effective resolution of issues raised on the support channel.
  • Implement best practices in IT product support to enhance service quality and efficiency. Develop and execute long-term strategies for product support that align with company objectives and enhance the user experience.

FAQs

What is the job title for this position?

The job title is Digital Product Owner.

Where is this position located?

This position is located in Dubai.

What type of employment schedule is offered for this role?

The employment schedule is full-time permanent.

Is the workplace for this role remote or on-site?

The workplace is hybrid, allowing both remote and on-site work.

What are the key responsibilities of the Digital Product Owner?

Key responsibilities include defining product vision and strategy, managing the product backlog, gathering and analyzing requirements, planning and executing sprints, stakeholder communication, quality assurance, performance monitoring, and overseeing product support.

What qualifications are preferred for this position?

Preferred qualifications include 8-10 years of experience in the insurance and reinsurance industry, an undergraduate degree in Computer Science or a related field, familiarity with UX/UI design principles, and relevant certifications in product management or IT service management.

What soft skills are important for this role?

Important soft skills include excellent communication and interpersonal skills, strong problem-solving and analytical skills, high attention to detail, and the ability to work under pressure and manage multiple tasks.

Does Lockton support diversity and inclusion?

Yes, Lockton is committed to an inclusive culture and environment where everyone is treated with respect and dignity.

What kind of professional development opportunities does Lockton provide?

Lockton provides opportunities to help employees grow and create rewarding career paths, along with industry-leading health insurance and other options to support overall health and wellbeing.

Are there any certifications preferred for this job role?

Yes, certifications such as Certified Scrum Product Owner (CSPO) and ITIL are highly desirable for this job role.

How will feedback be gathered for product development?

Feedback will be gathered from stakeholders to inform product enhancements and adjustments to the product backlog.

What methodologies does the Digital Product Owner use?

The Digital Product Owner uses Agile methodologies including Scrum and Kanban, and tools like JIRA and Confluence for product management.

Lockton Companies

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.