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Digital Rights Operations CL13 - Spanish (FTC 12 months/ Secondment - Maternity Leave)

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Accenture

2mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

Requirements

  • Minimum 1, 2 years customer service experience in a professional work environment
  • Fluent in Spanish (Preferably Spanish from Latin America). Language test will be carried out
  • Preferred Qualifications
  • Previous legal experience studies
  • Previous content review experience
  • Good knowledge of internet and associated technologies
  • Professional Skill Requirements
  • Results detail oriented
  • Strong written and verbal communication skills
  • Can critically assess content strictly against client policies
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and Spanish skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills

Responsibilities

  • Evaluate, label and identify patterns in suspicious activity
  • Review non objectionable content, create tasks, follow up on open tickets
  • Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
  • Provide feedback on trends identified in review.
  • General data entry related tasks.
  • Provide suggestions to improve the process and workflows
  • Addresses most non routine issues
  • Ensures all work is performed in accordance with SLAs and metrics
  • Responsible for activities assigned by the Operations Manager
  • Review, classify and/or eliminate highly sensitive content Understand and remain updated on changing client policies and guidelines
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader
  • Trust and Safety team within agreed-upon turnaround times and standards of quality
  • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
  • Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
  • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
  • If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

FAQs

What is the main responsibility of a Digital Rights Operations Agent?

The main responsibility of a Digital Rights Operations Agent is to review content on the internet to ensure it complies with the client's policies and guidelines.

What tasks are involved in the role of a DRO Agent?

DRO Agents are responsible for processing and reviewing flagged accounts, investigating inquiries of an urgent or sensitive nature, and coordinating with client subject matter experts to respond to escalations.

How long is the contract for the Digital Rights Operations CL13 position?

The contract for the Digital Rights Operations CL13 position is for 12 months, as it is a maternity leave secondment.

What language proficiency is required for the Digital Rights Operations CL13 role?

Spanish language proficiency is required for the Digital Rights Operations CL13 role.

How does a Digital Rights Operations Agent handle potential policy violations in reviewed content?

DRO Agents are tasked with ensuring that there are no violations of policies in the content they review, and they must take appropriate action if any violations are found.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.