FAQs
What is the primary responsibility of a Digital Rights Operations - SRO Agent?
The primary responsibility of a DRO Agent is to review content on the internet to ensure it complies with the client's policies and to process and review flagged accounts for potentially sensitive content.
What tasks will a DRO Agent be responsible for?
A DRO Agent will be responsible for validating, investigating, and responding to inquiries of an urgent or sensitive nature within established guidelines, as well as coordinating with client subject matter experts to provide support in responses to inquiries or escalations.
What languages are required for this role?
Fluency in Spanish, Polish, or Turkish is required for this role.
How will a DRO Agent handle potential violations of policies in reviewed content?
A DRO Agent will ensure that reviewed content adheres to the client's policies and will take appropriate action if any violations are identified.
Who will a DRO Agent coordinate with for responding to inquiries or escalations?
A DRO Agent will coordinate with client subject matter experts, external third parties, the client, and Accenture as needed to respond to inquiries or escalations related to reviewed content.