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Dior Ambassador

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You must have luxury sales experience, preferably in beauty/fragrance, be creative and tenacious, self-confident in engagement, results-driven, and impeccably presented.
  • You will sell Dior products, achieve sales targets, build client relationships, educate customers, manage stock, and maintain client data to ensure a luxury shopping experience.

Requirements

  • Previous experience working in a luxury, consultative sales role is required.
  • Experience in beauty and/or fragrance sales is advantageous.
  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service.
  • You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
  • Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills.
  • Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

Responsibilities

  • To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
  • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
  • KPI - To achieve set sales targets
  • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
  • To initiate contact with clients and welcome them both on counter and through traffic stopping
  • To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
  • To educate clients on Parfums Christian Dior products and the brand
  • KPI - to achieve target for Mystery Shopping
  • To participate in merchandise management and ensure that it is in line with Corporate guidelines
  • To monitor stock levels, report any issues and ensure that there are sufficient levels
  • To adhere to all company procedures and policies, as outlined in the employee handbook
  • To update ipos tool with client data including all sales and client profile
  • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

FAQs

What is the main responsibility of a Dior Ambassador?

The main responsibility of a Dior Ambassador is to drive beauty sales by achieving sales targets while promoting the brand and providing a personalized luxury service to customers.

Is previous experience in beauty or fragrance sales required?

Yes, previous experience working in a luxury, consultative sales role is required, and experience in beauty and/or fragrance sales is advantageous.

What are the sales responsibilities of this role?

The sales responsibilities include being an expert on makeup and skincare, proactively selling Parfums Christian Dior products, achieving or exceeding sales targets, and linking sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).

What kind of customer service is expected from a Dior Ambassador?

A Dior Ambassador is expected to provide a luxury standard of service to customers, develop personal relationships with clients, and educate them on Parfums Christian Dior products and the brand.

How does the company view diversity in the workplace?

Parfums Christian Dior believes that diversity enriches their teams and encourages diversity in all its forms in their recruitment processes while respecting the individuality of each candidate.

Where is the location of this job?

The location of this job is at John Lewis Welwyn.

What qualifications are needed to apply for the role?

To apply for the role, candidates should have prior experience in luxury sales and possess strong selling skills, creativity, tenacity, self-confidence, and an immaculate presentation.

How can I develop my clientele in this role?

You can develop your clientele by utilizing the customer database on the ipos tool, making phone calls, hosting product launch events, and scheduling appointments.

Who do I report to in this position?

In this position, you will report to the Counter Manager.

What is the working schedule for the Dior Ambassador role?

This is a full-time role.

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.