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Director

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TRC Companies, Inc.

13d ago

  • Job
    Full-time
    Expert Level
  • Science
    Engineering
  • Pune

AI generated summary

  • You should have a relevant bachelor’s degree, 15+ years in GIS, 10+ years with ESRI, utility industry experience, strong leadership, analytical skills, and a passion for customer success.
  • You will lead and mentor a team, architect ESRI solutions, manage customer relationships, guide project execution, drive service improvements, analyze data, resolve conflicts, and support sales efforts.

Requirements

  • * Bachelor's degree in a relevant field (advanced degree preferred).
  • * Total experience in GIS and relevant domain for 15+ years.
  • * Proven hands-on experience with ESRI product suites for 10+ years.
  • * Strong experience in the utility industry is preferred.
  • * Exceptional leadership and team-building skills.
  • * Demonstrated ability to achieve results through others and lead international projects.
  • * Analytical mindset and ability to use data for decision-making.
  • * Excellent conflict management and problem-solving skills.
  • * Detail-oriented with a focus on accuracy in reporting.
  • * Passion for customer success and continual service improvement.

Responsibilities

  • Leading Esri Solutions Engineers: Lead and mentor a team of technical subject matter experts and specialists focused on advising and supporting TRC Companies' projects.
  • Architect ESRI Solutions: Use your hands-on experience with ESRI product suites, including ArcGIS Desktop, ArcGIS Pro, ArcGIS CityEngine, ArcGIS Enterprise, ArcGIS GeoEvent Server, and ArcGIS API for JavaScript, to architect innovative solutions that meet customer needs.
  • Industry Alignment: Working experience or familiarity with ESRI Utility Network Model to provide forthcoming industry shift is important.
  • Customer Interactions: Establish and maintain strong relationships with customers, ensuring an elevated level of customer satisfaction (CSAT - Customer Satisfaction, NPS - Net Promoter Score), and acting as a primary point of contact for escalations.
  • Project Management: Guide project teams in mitigating risks and propose backup plans for areas of substantial risk, ensuring successful project execution.
  • Continual Service Improvement: Drive ongoing improvement in service delivery, processes, and customer experiences.
  • Leadership: Demonstrate proven success in leading teams for international projects, achieving results through others, and being a dedicated team player.
  • Analytical Thinking: Utilize exceptional analytical skills to analyze data and make informed business decisions.
  • Conflict Management and Resolution Skills: Build consensus, anticipate and solve problems within internal teams, and resolve conflicts effectively.
  • Detail-Oriented: Maintain higher level of accuracy with reporting and project documentation.
  • Results-Focused: Organize and manage multiple, sometimes competing priorities to achieve successful project outcomes.
  • Deeply understand ESRI GIS offerings to the industry by representation and advocacy in the form of customers case-studies and/or engagements at user conferences and good to have utility /telecom businesses and technology needs.
  • Work closely with Pre-Sales team to utilize ArcGIS experience and expertise to propose account acquisition and grooming plans, design solutions for leads & tenders, conducts demos and POCs (Proof of Concept) when necessary, during sales support process.

FAQs

What qualifications are required for the Director position?

A Bachelor's degree in a relevant field is required, with an advanced degree preferred. Additionally, candidates should have 15+ years of total experience in GIS and a proven 10+ years of hands-on experience with ESRI product suites.

Is experience in the utility industry necessary?

Strong experience in the utility industry is preferred but not mandatory.

What is the main focus of the Director role?

The main focus of the Director role includes guiding project teams, architecting ESRI solutions, ensuring customer satisfaction, and managing projects to be delivered successfully on time and within budget.

Is team leadership a part of the responsibilities?

Yes, leading and mentoring a team of technical subject matter experts and specialists is a key responsibility of the position.

What skills are necessary for conflict management in this role?

Excellent conflict management and problem-solving skills are necessary to build consensus, anticipate, and solve problems within internal teams.

How does this role contribute to customer satisfaction?

The Director will establish and maintain strong customer relationships, act as the primary point of contact for escalations, and ensure an elevated level of customer satisfaction (CSAT and NPS).

Will there be opportunities for professional development?

Yes, TRC invests in employee careers through training and the development of new skills and certifications.

How important is analytical thinking in this job?

Exceptional analytical skills are critical as they are used to analyze data and make informed business decisions.

What is the approach towards continual service improvement?

The Director will drive ongoing improvement in service delivery, processes, and customer experiences.

Is travel required for this position?

The job may involve leading international projects, which may require occasional travel.

Are there opportunities to participate in user conferences?

Yes, representing and advocating for ESRI GIS offerings through customer case studies and engagements at user conferences is part of the role.

How does the role involve working with the Pre-Sales team?

The Director will collaborate closely with the Pre-Sales team to utilize ArcGIS expertise in proposing account acquisition plans, designing solutions for leads, and conducting demos and POCs as part of the sales support process.

TRC Companies, Inc.

TRC is a global firm, environmentally focused and digitally powered, guiding projects from concept to completion

Science & Healthcare
Industry
5001-10,000
Employees
1969
Founded Year

Mission & Purpose

Groundbreaker. Game changer. Innovator. TRC is a global consulting, engineering, program and construction management firm providing environmentally focused and digitally powered solutions. With over 7,000 employees, we solve the challenges of making the Earth a better place to live - community by community and project by project.