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Director, Artificial Intelligence Technology

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Universal Orlando Resort

Feb 20

  • Job
    Full-time
    Expert Level
  • Data
    IT & Cybersecurity
  • Orlando

AI generated summary

  • You need a relevant degree, 10+ years in tech leadership, expertise in AI/ML, coding skills (Python), and strong communication abilities to manage and inspire teams effectively.
  • You will drive AI strategy, oversee solution development, ensure data integrity, mentor teams, align initiatives with leadership, and manage vendor relationships to deliver impactful AI projects.

Requirements

  • Bachelor’s degree in Computer Science, Data Science, Mathematics, Statistics, or related field.
  • Master’s or PhD in AI, Machine Learning, Data Science, or a closely related discipline is highly preferred.
  • 10+ years of leadership experience in managing high-performing technical teams, ideally within a global or matrixed organization.
  • 8+ years of progressive experience in Technical Leadership with proven expertise in AI, Machine Learning, Data Science delivering projects with scale from design to production.
  • Strong background in statistical modeling, predictive analytics, and algorithm development.
  • Strong Expertise in strategic planning and resource management for the implementation of large-scale delivery, inclusive of oversight into testing cycles (i.e. SIT, E2E, Regression, Performance) with teams.
  • 5+ years of experience in a large Information Technology, complex, multi-year and multi-location projects and programs.
  • Proven successful experience in technical staffing selection and management for a wide range of IT solutions.
  • Exceptional strategic thinking, problem-solving, and analytical skills.
  • Strong communication and presentation skills, with the ability to convey complex ideas to diverse audiences.
  • Demonstrated ability to manage, mentor, and inspire technical teams.
  • Or equivalent combination of education and experience.
  • Proven expertise in key coding frameworks like Python, ML frameworks, ML Tools and Platforms, Data Engineering skills and Cloud Infrastructure.
  • Strong expertise in architecture, design, and development, with hands-on experience.
  • Demonstrated ability to drive vision and strategy for technology initiatives, particularly in modernization, cloud transformation, and AI adoption.
  • Strong problem-solving and critical-thinking skills, with an innovative mindset for overcoming technical challenges.
  • Excellent communication and presentation abilities, capable of translating complex technical concepts into business terms, expressing ideas clearly and concisely, in both written and oral formats.
  • Effectively established rapport and influence outcomes.
  • Ability to improve operational efficiency, service delivery and information management across all supported systems.
  • Commitment to sustainable and effective service delivery, with a focus on scalability, resilience, and security.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Consistent attendance is a job requirement.

Responsibilities

  • Develop and articulate a clear AI vision and roadmap aligned with the company’s strategic objectives.
  • Champion the adoption and integration of AI initiatives across the organization to create business value.
  • Collaborate with executive leadership to secure resources, set priorities, and measure performance against objectives.
  • Serve as a subject-matter expert in AI, Machine Learning, and Data Science best practices.
  • Guide the exploration and application of novel approaches to solve complex business challenges.
  • Ensure data quality, integrity, and governance practices are upheld in all AI-related initiatives.
  • Maintain awareness of ethical, legal, and regulatory considerations surrounding AI technologies.
  • Implement responsible AI practices and ensure compliance with relevant data protection regulations (e.g., GDPR, CCPA).
  • Lead the design, development, and deployment of AI solutions—from concept to production—ensuring projects meet quality, scope, and timeline requirements.
  • Oversee best practices in model development, training, and optimization, including the use of advanced algorithms and frameworks.
  • Partner across Digital & Technology Teams to establish scalable ML infrastructures, data pipelines, and robust deployment frameworks.
  • Recruit, mentor, and develop high-performing teams of ML engineers, and other AI professionals.
  • Set performance goals, conduct regular evaluations, and provide ongoing coaching to foster professional growth.
  • Cultivate a collaborative, innovative, and data-driven culture that values continuous learning and improvement.
  • Communicate complex technical concepts and research results to non-technical D&T and Enterprise stakeholders, including senior leadership and partners.
  • Collaborate with cross-functional teams (Product, Marketing, Operations, Data Science Teams etc.) to identify opportunities and ensure alignment of AI projects.
  • Provide regular status updates, performance metrics, and ROI analyses of AI initiatives.
  • Manage vendor relationships, ensuring their contributions align with organizational goals, timelines, and quality standards, while optimizing API integrations.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

Do we support remote work?

Yes, we offer limited remote opportunities within specific departments, but many roles require in-person collaboration at least three days per week.

What is the primary responsibility of the Director of Artificial Intelligence Technology?

The primary responsibility is to provide end-to-end technical leadership for the design, development, and deployment of AI and automation initiatives across the enterprise.

What qualifications are required for this position?

A Bachelor’s degree in Computer Science, Data Science, Mathematics, Statistics, or a related field is required, and a Master’s or PhD in AI, Machine Learning, or a closely related discipline is highly preferred.

How many years of experience are needed for this role?

The role requires 10+ years of leadership experience in managing technical teams and 8+ years of progressive experience in technical leadership focused on AI, Machine Learning, and Data Science.

What are the key responsibilities related to team management?

Key responsibilities include recruiting, mentoring, and developing high-performing teams, setting performance goals, conducting evaluations, and fostering a collaborative and innovative culture.

Is experience with cloud infrastructure necessary for this position?

Yes, expertise in cloud infrastructure along with proven experience in coding frameworks like Python, ML frameworks, and data engineering skills is required.

What are the expectations for communication in this role?

The Director is expected to communicate complex technical concepts clearly to non-technical stakeholders, including senior leadership, and provide regular updates on AI initiatives' performance metrics and ROI.

Will this position involve vendor management?

Yes, the Director will manage vendor relationships to ensure alignment with organizational goals and quality standards.

Is knowledge of ethical considerations important for this role?

Yes, maintaining awareness of ethical, legal, and regulatory considerations surrounding AI technologies is crucial, along with implementing responsible AI practices.

What type of projects will the Director be leading?

The Director will lead the design, development, and deployment of AI solutions from concept to production, ensuring projects meet quality, scope, and timeline requirements.

What software development skills are preferred for applicants?

Proven expertise in coding frameworks like Python, as well as familiarity with ML tools, platforms, and data engineering skills are preferred.

Is continuous professional development emphasized within the role?

Yes, fostering a culture of continuous learning and improvement is an important responsibility of the Director.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?