FAQs
What is the primary responsibility of the Director, Client Success for the West and South Region?
The primary responsibility is to ensure clients achieve their goals by managing client relationships end-to-end, overseeing the launch of programs, and driving client satisfaction while also contributing to revenue growth.
How many years of professional experience are required for this role?
A minimum of 10+ years of professional experience is required, preferably in technology/energy services or account management.
What does the job entail regarding team leadership?
The role involves overseeing a team of Client Success Managers, helping them manage launches and programs, and fostering a culture of continuous improvement and high performance.
Is travel required for this position?
Yes, a willingness to travel around 25% of the time is expected.
What type of environment does EnergyHub offer for this position?
EnergyHub provides a casual environment with the flexibility to set your own schedule, empowering employees to perform actively and contribute meaningfully to the team's success.
What kind of background is preferred for this role?
Experience within a SaaS or enterprise software-related field, or in the energy or connected devices industry is highly preferred.
How does EnergyHub support employee growth and development?
EnergyHub promotes employee growth by providing a diverse and dynamic environment, opportunities for real responsibility, and continuous learning through collaboration with executives and colleagues.
Are there any specific skills emphasized for this role?
Yes, skills such as exceptional project management, strong customer empathy, and excellent communication abilities are emphasized for successfully fulfilling the responsibilities of the Director position.
What is the salary range for this position?
The salary range for this opportunity is $170,000—$185,000 USD.
Are there benefits associated with this role?
Yes, EnergyHub offers a generous benefits package, including 100% paid medical for employees, a 401(k) with employer match, flexible scheduling, and other wellness programs.